# Analyst - WFM (Real Time Analyst) Source: https://realanalystjobs.com/job/analyst-wfm-real-time-analyst-etraveli-group-fe065884 Analyst - WFM (Real Time Analyst) at Etraveli Group, an on-site role based in Mumbai, India. Posted on 8 September 2026, read from Etraveli Group's own careers page (Teamtailor), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 14 November 2026. ## Key facts - Company: [Etraveli Group](https://realanalystjobs.com/companies/etraveli) - Location: Mumbai, India - Work mode: On-site - Posted: Sep 8, 2026 - Employment type: Full time - Source: Etraveli Group's careers page (Teamtailor), re-checked daily Skills: [Excel](https://realanalystjobs.com/skills/excel), G-Sheets ## About this role Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision , our specialist in travel fintech; Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix , the AI Infrastructure for profitable growth in air; and Flygresor.se , Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. Location : Mumbai Duties & Responsibilities: ● Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership ● Drive real time management performance for In-house contact centers and Vendors. ● Drive skilling and priority changes for In-house contact centers and Vendors. ● Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. ● Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports. ● Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. ● Ability to conduct root cause analysis and provide operational actions. ● Publish intraday reports and attendance at regular intervals. ● Recommend overtime requirements. ● Provide ad-hoc data and analysis requests and regular reporting. ● Work extensively on worksheets. Requirements ● Minimum 4+ plus years of experience as a Workforce Management (WFM) Analyst ● Excellent written and verbal communication. ● Strong interpersonal skills to facilitate cross geographic interaction. ● Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. ● Good analytical skills. ● Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit. ● Possesses good business acumen ● Education Qualification: Graduate in any stream \#LI-Onsite #LI-SR1 Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Description from Etraveli Group's public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/analyst-wfm-real-time-analyst-etraveli-group-fe065884) and use Apply now there to reach the employer's application. The listing is re-checked against Etraveli Group's careers page daily and removed when it closes. ## Etraveli Group 7 open analyst roles on Real Analyst Jobs. [More roles at Etraveli Group](https://realanalystjobs.com/companies/etraveli) ## More like this ### Other open roles at Etraveli Group - [Business Analyst - I (Air Content)](https://realanalystjobs.com/job/business-analyst-i-air-content-etraveli-group-18202ec1), Mumbai, India (On-site) - [Senior Business Intelligence Developer](https://realanalystjobs.com/job/senior-business-intelligence-developer-etraveli-group-395f619a), Pune, India (On-site) - [Business Analyst – Digital / E-commerce](https://realanalystjobs.com/job/business-analyst-digital-e-commerce-etraveli-group-708d4a97), Athens Greece - [Senior Business Analyst (E-Commerce)](https://realanalystjobs.com/job/senior-business-analyst-e-commerce-etraveli-group-b19f4ec5), Mumbai, India (On-site) - [Analyst - WFM](https://realanalystjobs.com/job/analyst-wfm-etraveli-group-7a627f15), Pune, India (On-site) - [Data analyst jobs in India](https://realanalystjobs.com/jobs/data-analyst-jobs-in-india) - [Analyst job market report](https://realanalystjobs.com/analyst-job-market) - [What analyst roles pay](https://realanalystjobs.com/blog/data-analyst-salaries) ## Sources and links - [This role on Real Analyst Jobs](https://realanalystjobs.com/job/analyst-wfm-real-time-analyst-etraveli-group-fe065884) - [Etraveli Group on Real Analyst Jobs](https://realanalystjobs.com/companies/etraveli) - [All analyst jobs](https://realanalystjobs.com/jobs)