# Business Analyst Source: https://realanalystjobs.com/job/business-analyst-cisco-ecc409a7 Business Analyst at Cisco, an on-site role based in Durham, North Carolina, USA. Experience level: 5 Years. Pay stated in the posting: $93,500.00 to $125,500.00. Posted on 13 November 2026, read from Cisco's own careers page (Workday), which RealAnalystJobs re-checks daily and removes the role when it closes. Cisco has approved H-1B petitions on USCIS record (employer-wide, not a promise for this role). Updated 15 November 2026. ## Key facts - Company: [Cisco](https://realanalystjobs.com/companies/cisco) - Location: Durham, North Carolina, USA - Work mode: On-site - Pay stated in the posting: $93,500.00 to $125,500.00 - Posted: Nov 13, 2026 - Employment type: Full time - Experience level: 5 Years - Source: Cisco's careers page (Workday), re-checked daily Skills: [Power BI](https://realanalystjobs.com/skills/power-bi) ## Visa sponsorship The posting does not say. Cisco had H-1B petitions approved for 1,691 workers in fiscal year 2026 (USCIS). That is history, not a promise for this role. [See the record](https://realanalystjobs.com/companies/cisco#h1b-record) ## About this role The application window is expected to close on: 12/12/2026 Who You'll Work With As a Business Analyst within Customer Success Strategy, Planning & Operations, you will be part of a dynamic, highly collaborative, and forward-thinking team dedicated to transforming complex operational data into actionable business intelligence. In this role, you will act as a trusted business partner, collaborating closely with: · Customer Success & Operations Leadership: Partnering with Directors and People Managers to deliver cadence reporting, capacity modeling, KPI scorecards, and data-driven recommendations. · Finance & Strategy Teams: Aligning on headcount planning, budget variance, COGs & OpEx tracking, and investment cases. · Cross-Functional CX Teams: Teaming up with Program Managers, Delivery Leaders, and enablement teams to evaluate program efficacy, identify operational bottlenecks, and streamline business processes. · Dashboard Developers: Partnering with technical teams and BI developers to enhance and automate dashboards, and establish robust single-source-of-truth data governance. What You’ll Do: To be successful in this role you should become comfortable with big data, database structures, analytics tools, project / program management, and presenting ideas and theories from the analysis of data. There will be an expectation of business knowledge related to professional and technical support services and their role in the marketplace, and the ability to connect market and industry knowledge to the job function. • Provide data intelligence through generation of complex reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations. Identify trends & patterns in datasets, locate points of influence, and communicate synthesized data results • Assist Customer Success teams with data analysis using AI for business/value case development for key strategic initiatives. • Maintain and enhance internal Customer Success tools and workflows utilizing Power BI, Power Apps, Power Automate, and the Microsoft Power Platform suite. • Collaborate with global/regional Customer Success leaders, Ops, Finance, People & Communities, and other SMEs to translate strategic business needs into scalable solutions. • Track and govern various aspects of Spend for Customer Success including License spend, AI tool Usage, T&E, Events etc. • Model internal business processes and data flow, identifying critical components that affect functionality and system performance. • Identify opportunities to leverage automation, artificial intelligence, and process improvements to increase productivity, improve user experiences, and support business transformation initiatives. Minimum Qualifications: • Bachelors + 5 years of related experience, or Masters +2 years of related experience • Strong analytical/AI skills to identify trends & patterns in data and interpret, synthesize, and communicate results • Ability to work in matrixed organizations, prioritize what is meaningful to the business and influence decision makers to achieve desired results. • Excellent written/verbal communication and presentation skills. Preferred Qualifications: • Experience and understanding of CX/Services and Finance organization, processes, and policies are a strong plus • Strong interpersonal and collaboration skills, including ability to manage multiple priorities and timelines Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $93,500.00 to $125,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees • Exempt employees particip Description from Cisco's public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/business-analyst-cisco-ecc409a7) and use Apply now there to reach the employer's application. The listing is re-checked against Cisco's careers page daily and removed when it closes. ## Cisco 11 open analyst roles on Real Analyst Jobs. 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