# Business Analyst (CRM Focus) Source: https://realanalystjobs.com/job/business-analyst-crm-focus-avepoint-534d9b38 Business Analyst (CRM Focus) at AvePoint, based in Singapore. Posted on 2 March 2026, read from AvePoint's own careers page (Greenhouse), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 14 November 2026. ## Key facts - Company: [AvePoint](https://realanalystjobs.com/companies/avepoint) - Location: Singapore - Posted: Mar 2, 2026 - Employment type: Full time - Source: AvePoint's careers page (Greenhouse), re-checked daily Skills: [Excel](https://realanalystjobs.com/skills/excel) ## Visa sponsorship The posting does not say. AvePoint had H-1B petitions approved for 1 worker in fiscal year 2026 (USCIS). That is history, not a promise for this role. [See the record](https://realanalystjobs.com/companies/avepoint#h1b-record) ## About this role Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com . Overview AvePoint is seeking a Business Analyst with strong experience in CRM software projects to join our Client Services division. In this role, you will work closely with business stakeholders, technical teams, and project managers to analyze business processes, gather requirements, and support the successful implementation and enhancement of CRM solutions. You will play a key role in translating business needs into functional solutions that improve customer engagement, sales operations, and service delivery. What will you be doing? The Business Analyst analyzes business processes and supporting systems, develops As-Is and To-Be workflows, and ensures business requirements are clearly defined and delivered throughout the project lifecycle. Your Responsibilities Will Include: • Lead requirements gathering activities for CRM implementation and enhancement projects. • Analyze and document business processes, workflows, and functional requirements. • Produce key deliverables including Business Requirement Documents (BRD), Functional Specifications, Use Cases, process flows, and interface designs. • Work closely with stakeholders across Sales, Marketing, Customer Success, and Operations teams to understand CRM business needs. • Translate business requirements into clear functional specifications for technical teams. • Support Microsoft Dynamics 365 CRM configuration discussions, system integration planning, and data migration activities. • Collaborate with developers and solution architects to balance usability, scalability, and system performance. • Participate in system testing, user acceptance testing (UAT), and deployment activities. • Support project planning, scope definition, and delivery tracking together with project managers. • Facilitate workshops and stakeholder discussions to drive alignment and solution adoption. What We Are Looking For We seek individuals who are agile, passionate, and collaborative - those who bring fresh ideas and are eager to learn, grow, and make an impact. To succeed in this role, you should have: • Degree in Computer Science, Information Systems, Engineering, or a related discipline. • Proven experience as a Business Analyst supporting CRM software projects . • Hands-on experience with Microsoft Dynamics 365 is strongly preferred. Experience with other enterprise CRM platforms (e.g., Salesforce) is an advantage. • Strong experience in requirements gathering, process mapping, and As-Is / To-Be analysis. • Understanding of CRM business processes including lead management, opportunity tracking, customer lifecycle management, and service workflows. • Ability to translate technical concepts into business-friendly language for stakeholders. • Strong analytical, communication, and stakeholder management skills. • Experience working in Agile or hybrid delivery environments is preferred. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • Ability to manage multiple initiatives in a fast-paced environment. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice . Description from AvePoint's public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/business-analyst-crm-focus-avepoint-534d9b38) and use Apply now there to reach the employer's application. The listing is re-checked against AvePoint's careers page daily and removed when it closes. ## AvePoint 31 open analyst roles on Real Analyst Jobs. [More roles at AvePoint](https://realanalystjobs.com/companies/avepoint) ## More like this ### Other open roles at AvePoint - [Business Analyst (Managed Services)](https://realanalystjobs.com/job/business-analyst-managed-services-avepoint-bfd7e8f3), Singapore - [Operations Support Analyst](https://realanalystjobs.com/job/operations-support-analyst-avepoint-d3708e5a), Singapore - [Application Support Analyst](https://realanalystjobs.com/job/application-support-analyst-avepoint-eaeebd25), Singapore - [Technical Support Analyst (Product Support)](https://realanalystjobs.com/job/technical-support-analyst-product-support-avepoint-ca2e1f0a), Kuala Lumpur Kuala Lumpur, Malaysia - [Chief Data and Analytics Officer](https://realanalystjobs.com/job/chief-data-and-analytics-officer-avepoint-0d19b46b), New York New York, USA (On-site) - [Business Analyst jobs](https://realanalystjobs.com/jobs/business-analyst-jobs) - [Data analyst jobs in Singapore](https://realanalystjobs.com/jobs/data-analyst-jobs-in-singapore) - [Analyst job market report](https://realanalystjobs.com/analyst-job-market) - [What analyst roles pay](https://realanalystjobs.com/blog/data-analyst-salaries) ## Sources and links - [This role on Real Analyst Jobs](https://realanalystjobs.com/job/business-analyst-crm-focus-avepoint-534d9b38) - [Business Analyst Jobs](https://realanalystjobs.com/jobs/business-analyst-jobs) - [AvePoint on Real Analyst Jobs](https://realanalystjobs.com/companies/avepoint) - [All analyst jobs](https://realanalystjobs.com/jobs)