# Global Billing and Credit Collection Senior Analyst Source: https://realanalystjobs.com/job/global-billing-and-credit-collection-senior-analyst-equinix-d157f998 Global Billing and Credit Collection Senior Analyst at Equinix, based in Manila Office Mns1. Experience level: 6 Years. Posted on 13 November 2026, read from Equinix's own careers page (Workday), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 15 November 2026. ## Key facts - Company: [Equinix](https://realanalystjobs.com/companies/equinix) - Location: Manila Office Mns1 - Posted: Nov 13, 2026 - Employment type: Full time - Experience level: 6 Years - Source: Equinix's careers page (Workday), re-checked daily Skills: [Power BI](https://realanalystjobs.com/skills/power-bi), [Excel](https://realanalystjobs.com/skills/excel) ## Visa sponsorship The posting does not say. Equinix had H-1B petitions approved for 102 workers in fiscal year 2026 (USCIS). That is history, not a promise for this role. [See the record](https://realanalystjobs.com/companies/equinix#h1b-record) ## About this role Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work. Job Summary We are looking for Global Billing and Credit Collection Senior Analyst, called as Invoice-to-Cash (I2C) Global Account Senior Analyst at Equinix. You wiill coordinate day-to-day Invoice-to-Cash activities for a portfolio of global customers across the Lead-to-Cash lifecycle. Serving as the primary operational point of contact, this role supports billing accuracy, accounts receivable performance, dispute resolution, risk mitigation, and customer satisfaction while working closely with Sales, Customer Success, Revenue, Finance, and Operations teams. This position combines account coordination, financial stewardship, analytics, structured problem solving, process improvement, and project support to deliver a strong customer experience and measurable business outcomes. The ideal candidate works effectively in a fast-paced, global environment; builds productive relationships with stakeholders; and uses Microsoft Copilot, approved AI tools, automation, and data-driven insights to improve productivity, analysis, and execution. Responsibilities Key Responsibilities • Serve as the primary operational point of contact for assigned global customer accounts, coordinating inquiries, actions, and follow-up across relevant teams • Coordinate end-to-end Invoice-to-Cash activities for complex global customer portfolios, ensuring accurate execution, timely follow-up, and appropriate escalation across regions • Monitor accounts for receivable aging, identify risks and trends, and recommend actions to improve collection performance, cash flow, and aged debt • Coordinate resolution of complex billing disputes, payment escalations, and customer inquiries using structured problem solving, root-cause analysis, and sound judgment • Prepare and support regular account reviews, cash forecasts, and risk assessments, documenting clear actions, owners, and timelines • Prepare concise reporting, customer review materials, and financial performance insights that highlight trends, risks, open items, and recommended next steps • Build effective working relationships with stakeholders across Sales, Customer Success, Revenue, Finance, Operations, Legal, and Technology to coordinate priorities and resolve account issues • Maintain global dispute tracking and support timely resolution through disciplined follow-up and cross-functional coordination • Ensure customer account structures, pricing agreements, contracts, and billing requirements are accurately interpreted, implemented, and maintained • Use Microsoft Copilot and other approved AI tools to summarize information, identify trends and anomalies, prepare account insights, and improve communications, subject to data governance requirements and human review • Use Power BI, Excel, and other digital tools to support forecasting, reporting, prioritization, operational efficiency, and customer service • Identify root causes of recurring billing and receivables issues, assess available options, and recommend sustainable corrective actions to the appropriate stakeholders • Support process improvement, automation, and AI initiatives by identifying use cases, documenting requirements, participating in testing, and tracking results • Coordinate assigned projects and improvement activities, maintaining milestones, risks, actions, and stakeholder updates • Provide day-to-day guidance, share effective Copilot and analytical practices, and serve as a subject matter resource for Invoice-to-Cash processes and assigned accounts Measurable Success Criteria • Achieve agreed performance targets for the assigned portfolio, including cash collections, past-due reduction, days sales outstanding, and cash forecast accuracy • Contribute to improved billing accuracy and reductions in recurring disputes, credit notes, invoice rework, and preventable customer escalations • Coordinate dispute and escalation resolution within agreed service levels, with documented root causes, actions, owners, and closure • Maintain timely and accurate account reviews, risk assessments, action logs, and reporting for assigned customers • Demonstrate measurable time, quality, cycle-time, or control improvements from approved AI, Microsoft Copilot, automation, and analytics use cases • Complete assigned actions on time, reduce aging of open escalations, and maintain effective working relationships with customers and cross-functional stakeholders • Recommend and support corrective actions that reduce repeat issues and produce validated financial, operational, or customer-experience benefits • Maintain compliance with company policies, contractual requirements, data privacy standards, financial controls, and responsible AI practices Qualifications Required Qualifications • Bachelor's degree in Finance, Accounting, Business Administration, Data Analytics, or equivalent professional experience • Typically 4 - 6 years of experience in Billing, Accounts Receivable, Credit and Collections, Finance Operations, Customer Financial Management, or Invoice-to-Cash functions • Experience coordinating day-to-day work, monitoring service levels and performance indicators, prioritizing activities, and escalating risks or barriers appropriately • Experience providing guidance, coaching, or subject-matter support to colleagues, without requiring formal people-management experience • Exp Description from Equinix's public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/global-billing-and-credit-collection-senior-analyst-equinix-d157f998) and use Apply now there to reach the employer's application. The listing is re-checked against Equinix's careers page daily and removed when it closes. ## Equinix 13 open analyst roles on Real Analyst Jobs. [More roles at Equinix](https://realanalystjobs.com/companies/equinix) ## More like this ### Other open roles at Equinix - [Billing and Credit Collection Analyst](https://realanalystjobs.com/job/billing-and-credit-collection-analyst-equinix-b2ca1606), Manila Office Mns1 - [Operations Compliance Analyst](https://realanalystjobs.com/job/operations-compliance-analyst-equinix-6435c0af), Helsinki, Finland (On-site) - [Technical Deployment Analyst](https://realanalystjobs.com/job/technical-deployment-analyst-equinix-5faca54e), San Jose California, USA (On-site) - [Senior Analyst, Physical Security Enablement/Japan データセンター物理セキュリティシニアアナリスト/日本](https://realanalystjobs.com/job/senior-analyst-physical-security-enablement-japan-equinix-6e4486f9), Tokyo - [Operations Compliance Analyst](https://realanalystjobs.com/job/operations-compliance-analyst-equinix-111b0f9f), Secaucus - [Analyst job market report](https://realanalystjobs.com/analyst-job-market) - [What analyst roles pay](https://realanalystjobs.com/blog/data-analyst-salaries) ## Sources and links - [This role on Real Analyst Jobs](https://realanalystjobs.com/job/global-billing-and-credit-collection-senior-analyst-equinix-d157f998) - [Equinix on Real Analyst Jobs](https://realanalystjobs.com/companies/equinix) - [All analyst jobs](https://realanalystjobs.com/jobs)