# Global Service Desk Analyst Level I Source: https://realanalystjobs.com/job/global-service-desk-analyst-level-i-rimes-technologies-dbe0c22b Global Service Desk Analyst Level I at Rimes Technologies, based in Nicosia, Cyprus. Posted on 23 September 2026, read from Rimes Technologies' own careers page (Greenhouse), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 14 November 2026. ## Key facts - Company: [Rimes Technologies](https://realanalystjobs.com/companies/rimes-technologies) - Location: Nicosia, Cyprus - Posted: Sep 23, 2026 - Employment type: Full time - Source: Rimes Technologies' careers page (Greenhouse), re-checked daily ## Visa sponsorship The posting does not say. Rimes Technologies had H-1B petitions approved for 3 workers in FY2023 to FY2026 (USCIS). That is history, not a promise for this role. [See the record](https://realanalystjobs.com/companies/rimes-technologies#h1b-record) ## About this role About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. The Opportunity: Join our Global Service Desk as the first point of contact for colleagues across Rimes' global user base. You will resolve day-to-day IT issues, keep users informed and help maintain a reliable, responsive support experience while building broad technical expertise across modern workplace technologies. Responsibilities: • Act as the first point of contact for internal IT support through Jira Service Management, including the portal, tickets, chat and telephone. • Triage, categorise and prioritise tickets accurately, maintain clear records and resolve or route requests within agreed service levels. • Fulfil standard requests end to end using documented procedures, including password resets, MFA unlocks, access requests and user account updates. • Provide first-line support for Windows, macOS, Microsoft 365, Teams, SharePoint, OneDrive, VPN, printing and audio/video conferencing. Requirements: • Bachelor's degree in information technology, Computer Science or a related discipline, or equivalent practical experience. • Up to two years of experience in an IT support, service desk, desktop support or similar role. • Hands-on experience troubleshooting Windows and macOS, with foundational knowledge of networks and remote desktop support tools. • Basic knowledge of Microsoft 365 administration, including Exchange, Teams, SharePoint, Intune and Entra ID. • Experience with Jira Service Management or an equivalent ticketing platform, with an understanding of queues, request types, SLAs and workflows. • Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users. • A customer-focused, empathetic and disciplined approach, with attention to detail, accurate documentation and willingness to follow established procedures and shift requirements. Desirable: • Familiarity with Intune, SCCM, Microsoft Defender or other endpoint management and security tools. • Exposure to Autopilot, Patch My PC, PDQ or similar device provisioning and application deployment tools. • Experience using Confluence, maintaining knowledge bases or producing technical documentation. • Awareness of AI-enabled support tools such as Copilot, AI-assisted triage, ticket summarisation and knowledge-base authoring. • Use knowledge articles consistently, identify gaps and draft or update guidance for recurring issues while providing clear customer updates throughout the ticket lifecycle. Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us. Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances. Visit our Careers page to see our complete listings. Description from Rimes Technologies' public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/global-service-desk-analyst-level-i-rimes-technologies-dbe0c22b) and use Apply now there to reach the employer's application. The listing is re-checked against Rimes Technologies' careers page daily and removed when it closes. ## Rimes Technologies 4 open analyst roles on Real Analyst Jobs. [More roles at Rimes Technologies](https://realanalystjobs.com/companies/rimes-technologies) ## More like this ### Other open roles at Rimes Technologies - [Associate Service Operations Analyst](https://realanalystjobs.com/job/associate-service-operations-analyst-rimes-technologies-49ebae86), Manila Phillipines - [Senior Business Analyst](https://realanalystjobs.com/job/senior-business-analyst-rimes-technologies-95759c31), Singapore - [Senior Global Service Desk Analyst](https://realanalystjobs.com/job/senior-global-service-desk-analyst-rimes-technologies-adf883dc), Manila Phillipines - [Analyst job market report](https://realanalystjobs.com/analyst-job-market) - [What analyst roles pay](https://realanalystjobs.com/blog/data-analyst-salaries) ## Sources and links - [This role on Real Analyst Jobs](https://realanalystjobs.com/job/global-service-desk-analyst-level-i-rimes-technologies-dbe0c22b) - [Rimes Technologies on Real Analyst Jobs](https://realanalystjobs.com/companies/rimes-technologies) - [All analyst jobs](https://realanalystjobs.com/jobs)