# Operations Support Analyst Source: https://realanalystjobs.com/job/operations-support-analyst-avepoint-d3708e5a Operations Support Analyst at AvePoint, based in Singapore. Posted on 24 July 2025, read from AvePoint's own careers page (Greenhouse), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 15 November 2026. ## Key facts - Company: [AvePoint](https://realanalystjobs.com/companies/avepoint) - Location: Singapore - Posted: Jul 24, 2025 - Employment type: Full time - Source: AvePoint's careers page (Greenhouse), re-checked daily Skills: [Excel](https://realanalystjobs.com/skills/excel) ## Visa sponsorship The posting does not say. AvePoint had H-1B petitions approved for 1 worker in fiscal year 2026 (USCIS). That is history, not a promise for this role. [See the record](https://realanalystjobs.com/companies/avepoint#h1b-record) ## About this role As an Operations Support Analyst, you will: • Provide technical support to end users on various technical issues and problems relating to hardware and software. • Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements. • Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. • Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. • Able to identify interdependencies when analysing problems and developing creative solutions with supervision. • Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action. EXPERIENCE AND SKILLS NEEDED • Diploma from a recognized polytechnic (preferable IT related) • Prior experience in technical support and usage of ticketing systems • Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders • Basic salesforce administration experience • A team player • Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment • Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice . Description from AvePoint's public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/operations-support-analyst-avepoint-d3708e5a) and use Apply now there to reach the employer's application. The listing is re-checked against AvePoint's careers page daily and removed when it closes. ## AvePoint 31 open analyst roles on Real Analyst Jobs. [More roles at AvePoint](https://realanalystjobs.com/companies/avepoint) ## More like this ### Other open roles at AvePoint - [Business Analyst (Managed Services)](https://realanalystjobs.com/job/business-analyst-managed-services-avepoint-bfd7e8f3), Singapore - [Channel Analyst](https://realanalystjobs.com/job/data-analyst-avepoint-c6b332b8), London, UK (On-site) - [Business Analyst](https://realanalystjobs.com/job/business-analyst-avepoint-ae43a8cf), Singapore - [Business Analyst (With OutSystems Experience)](https://realanalystjobs.com/job/business-analyst-with-outsystems-experience-avepoint-96f415cb), Kuala Lumpur Kuala Lumpur, Malaysia - [Senior Business Analyst](https://realanalystjobs.com/job/senior-business-analyst-avepoint-19b5d39b), Singapore - [Data analyst jobs in Singapore](https://realanalystjobs.com/jobs/data-analyst-jobs-in-singapore) - [Analyst job market report](https://realanalystjobs.com/analyst-job-market) - [What analyst roles pay](https://realanalystjobs.com/blog/data-analyst-salaries) ## Sources and links - [This role on Real Analyst Jobs](https://realanalystjobs.com/job/operations-support-analyst-avepoint-d3708e5a) - [AvePoint on Real Analyst Jobs](https://realanalystjobs.com/companies/avepoint) - [All analyst jobs](https://realanalystjobs.com/jobs)