# Principal AI Solutions Architect Source: https://realanalystjobs.com/job/principal-ai-solutions-architect-genesys-4d7912cd Principal AI Solutions Architect at Genesys, an on-site role based in Florida, USA. Posted on 15 October 2026, read from Genesys' own careers page (Workday), which RealAnalystJobs re-checks daily and removes the role when it closes. Updated 15 November 2026. ## Key facts - Company: [Genesys](https://realanalystjobs.com/companies/genesys) - Location: Florida, USA - Work mode: On-site - Posted: Oct 15, 2026 - Employment type: Full time - Source: Genesys' careers page (Workday), re-checked daily ## About this role Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Principal AI Solutions Architect is a senior technical leader within the Self-Service and Artificial Intelligence Professional Services team, responsible for architecting and delivering highly customized self-service, IVR, conversational AI, generative AI, and agentic virtual agent solutions across Genesys platforms. This role combines solution architecture, hands-on development, technical consulting, Agile leadership, and end-to-end delivery to help customers create exceptional experiences using Genesys technologies and complementary AI platforms, including Google and Amazon technologies. Key Responsibilities • Lead strategically important customer initiatives from solution architecture and technical design through development, testing, deployment, and knowledge transfer. • Architect scalable self-service, IVR, conversational AI, generative AI, and agentic virtual agent solutions aligned with customer requirements and Genesys design best practices. • Facilitate customer workshops to translate business and technical requirements into effective conversational experiences, call flows, routing strategies, and AI-enabled solutions. • Design, develop, and maintain IVR applications, NLU intent-based bots, virtual agents, agentic virtual agents, and routing applications supporting DTMF, voice, and digital interactions. • Define and optimize ASR grammars and lead tuning activities to improve speech-recognition performance and customer experience. • Integrate Genesys solutions with external systems, APIs, web services, bot platforms, and supporting application components. • Develop accurate implementation estimates in partnership with Professional Services project managers, regional leaders, and technical teams. • Solve complex and unique technical challenges requiring conceptual thinking, broad technical judgment, and evaluation of multiple architectural approaches. • Partner with Product Owners, Scrum Masters, and cross-functional teams to define user stories and lead delivery of Self-Service and AI epics involving IVR, routing, bots, and AI capabilities. • Lead technical delivery for Self-Service and AI engagements, providing architectural direction and helping teams apply development, integration, testing, and deployment best practices. • Present and demonstrate proposed solutions to technical and business stakeholders, clearly communicating architecture, functionality, tradeoffs, and business impact. • Create and execute test strategies and scripts for conversational flows, routing logic, integrations, and other application functionality while using Genesys logging and reporting capabilities to support QA and UAT. • Deliver customer training and knowledge transfer to enable successful adoption, operation, and ongoing enhancement of implemented solutions. • Advise customers on technical architecture, implementation strategy, development standards, deployment practices, and key delivery outcomes. • Collaborate effectively across a global organization while respecting cultural, language, and time-zone differences. • Partner with Genesys Product and Engineering teams by providing actionable feedback on APIs, products, documentation, architectures, and implementation experiences. • Demonstrate flexibility in working hours when needed to support U.S. customers, project milestones, and global team collaboration. • Embrace Empathy by understanding customer needs and designing solutions that improve customer and employee experiences. • Fly in Formation by collaborating across Professional Services, Product, Engineering, project teams, partners, and customers to deliver successful outcomes. • Go Big by identifying innovative ways to apply conversational, generative, and agentic AI technologies to solve complex customer experience challenges. Minimum Qualifications • Bring 10 or more years of experience designing, developing, or delivering commercial IVR, routing, conversational bot, or related customer experience applications. • Bring 5 or more years of experience developing voice and/or digital bots using platforms such as Google Dialogflow, Amazon Lex, or comparable conversational AI technologies, including webhook or fulfillment development. • Demonstrate experience architecting IVR applications and their supporting components, including telephony, web services, caching, prompt servers, ASR, integrations, and operational diagnostics. • Demonstrate practical knowledge of generative AI and agentic AI technologies and their effective application to customer experience use cases. • Demonstrate experience in customer-facing technical consulting, including navigating complex customer situations and serving as a trusted technical advisor. • Apply strong software development and integration skills using relevant development technologies and APIs. • Apply experience with advanced speech-recognition technologies, including ASR grammar definition and tuning. • Exercise independent judgment when solving complex technical challenges and determining appropriate methods, technologies, and architectural approaches. • Lead work independently while collaborating effectively with technical teams, business stakeholders, customers, and partners. • Communicate complex technical concepts clearly to both technical and business audiences through strong written and verbal English communication skills. • Work primarily during U.S. business hours and demonstrate flexi Description from Genesys' public careers feed, reproduced so you can read the role here. Apply on the company's own site; Real Analyst Jobs never submits anything for you. ## How to apply Open [this role on Real Analyst Jobs](https://realanalystjobs.com/job/principal-ai-solutions-architect-genesys-4d7912cd) and use Apply now there to reach the employer's application. The listing is re-checked against Genesys' careers page daily and removed when it closes. ## Genesys 4 open analyst roles on Real Analyst Jobs. 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