1972234: Collections Litigations Vendor Management Analyst I (OPVM08)

Help shape stronger vendor relationships and better outcomes through data-driven insights and thoughtful partnership. In this role, you will evaluate performance, identify risks and opportunities, and support well-controlled execution across the vendor lifecycle. If you enjoy solving problems, influencing stakeholders, and improving how work gets done, this is an opportunity to make a meaningful impact. Job summary As a Vendor Management Analyst I in the Vendor Management team, you will analyze vendor performance data to support strategic decision-making and strengthen service delivery. You will partner with stakeholders across functions, manage vendor-related issues, and contribute to a controlled, audit-ready environment through clear documentation, timely escalation, and consistent follow-through. Job responsibilities • Analyze vendor performance data to identify trends, risks, and opportunities, and translate insights into actions that improve outcomes. • Negotiate and manage vendor contracts and agreements in alignment with business objectives, applicable legal and regulatory requirements, and firm policies. • Resolve vendor-related issues using effective conflict management, ensuring high-quality service delivery and timely remediation. • Conduct vendor assessments through requests for information (RFI) and requests for proposal (RFP) processes to support the selection and oversight of qualified providers. • Escalate issues and coordinate emergency services in line with contractual service-level agreements (SLAs), communicating clear performance expectations and tracking resolution. Required qualifications, capabilities and skills • 2 years of experience in vendor management, including analyzing vendor performance and data to drive improvements and optimize relationships. • Demonstrated ability to apply strategic thinking to evaluate scenarios, impacts, and risks based on data and facts. • Proficiency in using technology and standard business tools to perform tasks, analyze information, and solve problems effectively. • Experience mentoring or coaching others, with a focus on fostering an inclusive environment and supporting professional growth. • Demonstrated ability to delegate tasks effectively, enabling team members to take ownership while ensuring objectives are met. Preferred qualifications, capabilities and skills • Experience collaborating across functions and supporting customer service outcomes. • Demonstrated conflict management skills in vendor or stakeholder engagements. • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. Additional information • Visa sponsorship is not available for this position. • Work schedules will be full-time in office, on a 40-hour per week schedule.