Analyst Credit & Collections

Job Purpose The OTC Analyst – Credit & Collections is responsible for managing credit, collections, deductions, and reconciliation activities for the assigned business scope, ensuring consistent account management, strong customer service, and effective support for business performance and cash flow. Accountability / Objectives • Manage credit and collections activities to support cash flow and account performance. • Ensure consistent handling of customer accounts, deductions, and overdue balances. • Build strong relationships with internal and external customers. • Support reporting, issue identification, and continuous improvement initiatives. • Contribute to a collaborative and results-focused team environment. Key responsibilities Credit & Collections Management • Manage collections and reconciliation of AR subledgers. • Maintain daily customer contact and conduct customer visits when needed. • Negotiate settlement of overdue accounts with customers. • Review credit limits and escalate defaulted accounts where appropriate . Stakeholder & Process Support • Work closely with OTC stakeholders and support the dispute management function. • Liaise with banks and factoring providers. • Supervision of the direct debit runs and activities • Support due diligence, acquisition integration, and other special projects as required . Process Improvement & Reporting • Contribute to reporting on results, risks, and forward-looking issues. • Drive productivity through standardization, streamlining, and automation of processes. • Support a proactive and consistent approach to customer and account management. Competencies, Skills, Experience Technical Skills • Business planning capability . • Information systems and SAP knowledge. • Strong analytical skills . • Financial accounting and reporting knowledge. • Understanding of credit and collection practices. • Understanding of credit and collection practices. Professional Competencies • Strong business partnering and collaboration skills. • Drive for results and continuous improvement mindset. • Problem-solving and decision-making capability. • Negotiation and influencing skills . • Ability to build strong relationships across teams and stakeholders. • Flexibility, confidence, and ability to work independently. • Strong organizational and time management skills. Our Values: • Agility & Performance • Courage & Innovation • Inclusivity & Collaboration • Integrity & Accountability Experience • Minimum 3 years of experience in a Credit Analyst or similar Credit & Collections role. • Experience in process migration and centralization within Credit & Collections. • Experience working with SAP or similar systems. Languages • Strong English language skills required . • Additional languages would be an advantage. Education • Degree in Business, Finance, Systems, Operations, or a related field preferred. Key Relationships Internal • OTC stakeholders • Dispute Management teams • Finance and business partners • C ashapp and C&B • Other internal stakeholders involved in collections and account management External • Customers • Banks • Factoring providers We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Global Benefits & Perks You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.