Analyst I, Payments Engineering Operations

Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. As a Level 2 Analyst, candidates will be at the heart of our financial ecosystem, ensuring the reliability and efficiency of our payment flows. Candidates will bridge the gap between technical engineering and operational excellence, using data, programming skills, and automation to optimize our core systems. We are looking for an individual with an Athlete Mindset who plans with rigor and constantly seeks more ambitious goals for our monitoring and reporting infrastructure. Key Responsibilities 1. Operational Discipline & Daily Rigor • Daily Health Checks : As part of Ops engineering team, we are responsible for investigating and remediating transactional failures. We have automated dashboards that run periodically and raise alerts in case of failures - candidates will be expected to master daily checks (investigations and remediation) as this is the core priority of the team. • Incident Response : Candidates are expected to monitor real-time payment alerts, triage performance degradations, and drive issues to closure with a sense of urgency ( Pace Matters ). • Documentation : We are constantly taking work away from Engineering teams - candidates are expected to maintain and update Standard Operating Procedures (SOPs) for daily tasks, ensuring No Room for Approximation in our execution. 2. Payment Flow Expertise & Scheme Reporting • Lifecycle Management : Maintain a clear understanding of the end-to-end payment lifecycle, including authorization, clearing, and settlement across various payments methods - Card transactions, APMs, PTB etc. • Scheme Reporting : Accurate preparation and submission of reporting for Card Schemes (e.g., Visa, Mastercard), ensuring all data aligns with scheme-specific requirements. Candidates will be expected to investigate how we can reduce manual toil by automating our reporting - aim is 100% accuracy within SLA. • Data Validation : Use a data-driven approach to reconcile internal transaction records against scheme reports to identify and resolve discrepancies. • Compliance Support : Assist in the monitoring of scheme-mandated KPIs and reporting deadlines to ensure the business remains in good standing. 3. Technical & Automation Excellence • Data Analysis (SQL) : Candidates are expected to write and optimize SQL queries to extract actionable insights from large datasets when required, keep our monitoring tools (Monte Carlo, Retool, BigQuery) up to date and assist peers with payment related queries. • AI & Automation : Proactively identify repetitive manual tasks and use AI tools or scripting to automate them, supporting our goal to Run Lean . Candidates will be expected to provide tangible results e.g. Number of hours saved, on use of AI and Automation. • Monitoring & Alerting Workflows : Work closely with Engineering to refine and update internal monitoring and alerting workflows, ensuring we maintain an Athlete Mindset toward system health. • Engineering Collaboration : Act as a technical bridge, taking initiative to solve minor bugs or configuration issues, embodying the Be the Owner principle • Continuous Improvement : Adopt a Better Every Day approach by researching new technical tools to enhance monitoring and reporting efficiency. 4. Soft Skills & Team Dynamics • High-Pressure Performance : Candidates should thrive in a fast-paced environment, remaining resilient and focused during critical system incidents ( Never Give Up ). • Collaboration : Act as a proactive One Team player, sharing knowledge with peers and communicating complex technical issues clearly to non-technical stakeholders. • Accelerated Learning : Demonstrate a desire to learn fast and adapt to new payment technologies and evolving regulatory landscapes. 5. On-Call Duties & Availability • In-Hours Support : Act as the primary technical point of contact for operational health during standard business hours. • On-Call Roster : Participate in a rotating on-call roster, where you may be called upon to support the platform outside of normal working hours to ensure 24/7 reliability. • Weekend & Shift Work : Be prepared to work outside of normal hours and during weekends as required by the business to maintain system uptime and address urgent issues. • Resilience : Demonstrate a Never Give Up attitude, showing resilience and accountability when handling high-priority alerts during off-peak hours. Qualifications • Education : Bachelor’s degree in Computer Science, Finance, Engineering, or a related field. • Experience : 2+ years of experience in an operations support or payments-focused role. • Hard Skills : • Proficiency in SQL (data extraction and analysis). • Experience with automation tools or basic scripting (Python/JS is a plus). • Familiarity with AI tools for task optimization and productivity. • Operating Values : You must embody our values by being Fundamentally Positive and acting as an Owner of your work area. Additional Information Bring all of you to work We create the conditions for high performers to thrive, throug