Analyst, Operational Performance

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Analyst, Operational Performance Location: Must be able to go into Chicago office 2x a month minimum The Opportunity The Analyst, Operational Performance is a data steward for commercial real estate. You will manage, analyze and report on key operational metrics across the portfolio, working closely with the Senior Analyst. You will ensure the accuracy and integrity of data on tenant sales, mall traffic, occupancy/vacancy and leasing activity, and turn it into clear, actionable recommendations. You will also help modernize operational reporting, using AI tools to improve efficiency and support value creation. Please note: This role is functional analysis for reporting, data stewardship and stakeholder communication. It is not a data science or advanced analytics position. You will not build predictive models, machine learning algorithms or advanced statistical forecasts. What You Will Deliver Operational Data Stewardship • Manage monthly operational KPIs (tenant sales, mall traffic, occupancy/vacancy, leasing activity), ensuring completeness, accuracy and integrity • Comply strictly with business rules and procedures across all reporting processes • Verify standard formulas and calculations, and review data sets for consistency • Monitor data integrity and resolve discrepancies promptly Analysis & Reporting • Prepare consolidated operational reports and variance analyses for senior management and stakeholders • Analyze KPIs, including tenant sales performance, mall traffic trends, occupancy rates and leasing activity • Provide high-level variance explanations • Present performance through clear reports, dashboards and written narratives Stakeholder Partnership & Communication • Help prepare quarterly presentations and reporting packages for the JLL Executive Committee, senior management and external stakeholders • Collaborate with business partners across departments • Work with Financial Planning & Analysis to provide operational statistics that support insights on asset financial performance • Represent Operational Performance on cross-functional and technology projects Process Excellence & Innovation • Support continuous improvement by developing and implementing enhanced reporting tools, processes and systems that simplify workflows and increase agility • Contribute to modernizing reporting: automation, AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting and enhanced executive visualization • Identify opportunities to redirect capacity from recurring tasks to higher-value strategic analysis • Support implementation of new systems, processes and reports, with a focus on value creation Budget & Forecast Support • Support the quarterly forecast and annual budget processes with the Senior Analyst and Operations team • Help ensure the quality, consistency and reasonability of operational data throughout budget and forecast cycles • Provide operational data and analysis to support planning initiatives Special Projects • Respond to ad-hoc requests for current and historical data and analysis, and to sensitive assignments from senior leadership Qualifications Required • Bachelor's degree in Business Administration or a related field (or equivalent experience) • Minimum 2-4 years of progressive experience in operational analysis and reporting • Commercial real estate or property management experience (preferred) This is not a data science or statistical modeling role. Candidates with primarily programming or machine learning backgrounds (Python, R, predictive modeling) and no real estate or financial reporting experience may not be the best fit. Technical & Analytical Expertise • Advanced Microsoft Excel (complex formulas, macros) • Proficiency with AI tools for analysis, data summarization, workflow automation, presentation development and business communication • Advanced Microsoft Office Suite (PowerPoint, SharePoint) • Experience with Power BI, Power Query or similar BI and visualization tools • Knowledge of Yardi Voyager, Retail Manager and Forecast Manager (asset) • Ability to work with large datasets, extract insights and present findings clearly and concisely Core Competencies • Strong analytical skills; links operational results to business activities and drivers • Strong attention to detail; verifies data accuracy, ensures compliance with business rules and produces high-quality deliverables • Excellent written and verbal communication; translates analysis into actionable recommendations • Strong logical reasoning and variance analysis to investigate and explain operational trends • Strong organizational skills; manages competing priorities and deadlines in a fast-paced, evolving environment • Self-motivated, proactive and results-oriented, with a sense of urgency • Resilient; able to multitask and manage time and workload independently • Collaborative team player with strong interpersonal skills • High standards of business ethics; handles confidential information with discretion Compensation: • The compensation listed below is total compensation (base plus bonus). This role is eligible for a discretionary bonus that is subject to individual and company performance. This is not guaranteed. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States with