Analyst, Operations

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Pay Transparency The estimated salary range for a new hire into this position is zł129.150 - zł212.175 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program. Job Description Role Overview The Operations Analyst, VAS Sales Tools provides Level 1 production and operational support for sales tools used by Value-Added Services (VAS) organization. This role supports sellers and Sales Operations by managing intake and resolution of day‑to‑day tool issues related to quoting, pricing, and deal execution, while ensuring requests are properly triaged, documented, and routed. This position focuses on user support, case management, and operational execution, and partners closely with senior analysts, Sales Ops, and Technology teams. Key Responsibilities Level 1 Sales Tools Support • Serve as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues. • Provide Level 1 support for CPQ and CRM tools by resolving common user issues and requests. • Respond to inquiries related to quoting, pricing visibility, approvals, and basic tool navigation. Case Intake & Triage • Manage Sales Tools support queues, including case intake, categorization, prioritization, and tracking. • Ensure requests include required information before escalation or handoff. • Escalate complex or system‑level issues to Level 2 / senior analysts as appropriate. Operational Execution & Validation • Perform basic validation of quote outputs and data to confirm issues before escalation. • Assist with post‑deployment checks and routine validations. • Support UAT activities by executing test cases and documenting results when requested. Cross‑Functional Coordination • Partner with Sales Ops, Deal teams, and Technology to support timely issue resolution. • Communicate status updates clearly to requestors and stakeholders. • Participate in troubleshooting sessions as needed. Process & Documentation Support • Follow established support processes and SLAs. • Document common issues, resolutions, and workarounds. • Identify recurring issues and flag them to senior team members for review. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Required Qualifications • Bachelor’s degree or equivalent practical experience. • Experience in operations, sales support, or application support roles. • Familiarity with enterprise business tools such as CPQ and/or CRM platforms. • Strong organizational and problem‑solving skills. • Ability to manage multiple requests and prioritize effectively. • Clear written and verbal communication skills. Preferred Qualifications • Experience supporting CPQ tools (e.g., Conga/Apttus, PROS). • Experience with Microsoft Dynamics CRM or similar systems. • Background in Sales Operations, Revenue Operations, or Deal Support. • Exposure to quoting, pricing, or approval workflows. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.