Aprimo & Veeva Operations Analyst

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. The Opportunity Join Takeda’s Consumer & Content Innovation team and help shape the future of our commercial platforms. Our mission is to contribute to better patient outcomes by enabling our business partners to deliver the right messages to the right customers at the right time. As part of a global, cross-functional team, you will develop innovative technologies and advance our highly interconnected, increasingly AI-driven and agentic content ecosystem to enable compliant, personalized customer engagement at scale. In this role, you will help ensure the reliable operation of our enterprise content platforms, Aprimo and Veeva Vault PromoMats. You will support users across global markets, resolve operational challenges and identify opportunities to simplify processes, improve service quality and introduce automation. Responsibilities • Provide day-to-day L1/L2 application support for Takeda's enterprise content platforms, Aprimo Digital Asset Management (DAM) and Veeva Vault PromoMats (VVPM), ensuring reliable operations and timely resolution of user issues. • Investigate, troubleshoot and resolve incidents and service requests related to platform functionality, user access, content management, workflows and system configurations. • Support platform-specific processes, including asset uploads, metadata management, content lifecycles, MLR review and approval workflows, and content synchronization between integrated systems. • Perform routine operational activities, including user and permission management, system monitoring, basic configuration changes and validation of platform functionality. • Monitor and troubleshoot content synchronization and integration issues across Aprimo, Veeva Vault and connected enterprise systems, escalating complex technical issues to the appropriate teams. • Manage incidents and service requests through established IT service management processes, ensuring accurate documentation, timely updates and adherence to agreed service levels (SLAs). • Collaborate with platform managers, development teams, business stakeholders and external vendors to investigate and resolve operational issues. • Support platform releases, configuration changes and upgrades through functional validation, regression testing and post-deployment monitoring. • Maintain support documentation, knowledge articles and standard operating procedures to facilitate knowledge sharing and efficient issue resolution. • Identify recurring incidents and opportunities for process improvements, automation and enhanced platform stability. • May need to work in a shift (12 noon - 10 pm IST) Skills and Qualifications • 3+ years of relevant experience in IT application support, technical operations or enterprise SaaS platform support, preferably in a global enterprise environment. • Strong understanding of application support processes, incident management, troubleshooting and IT service management principles (ITIL). • Experience supporting enterprise content management, digital asset management (DAM), document management or workflow-based applications. • Hands-on experience with Veeva Vault PromoMats and/or Aprimo DAM is strongly preferred. • Familiarity with user administration, role-based access controls, metadata, document lifecycles and configurable business workflows. • Basic understanding of enterprise integrations, APIs and data synchronization, with the ability to investigate and escalate integration-related issues. • Experience using IT service management and collaboration tools such as ServiceNow, Jira or equivalent platforms. • Understanding of software testing, release management and change management processes. • Knowledge of pharmaceutical Commercial/Marketing operations, including Medical, Legal and Regulatory (MLR) review and approval processes, is preferred. • Strong analytical, troubleshooting and problem-solving skills, with the ability to independently resolve routine issues and escalate complex problems appropriately. • Certification on Veeva Vault Platform Administrator and/ or Aprimo is good to have Required • Bachelor's degree in Information Technology, Computer Science, Engineering or a related field, or equivalent relevant professional experience. • Minimum 3 years of experience in application support, IT operations or a comparable technical support function. • Customer-focused mindset with a commitment to providing responsive, high-quality support to business users. • Strong communication and interpersonal skills, with the ability to explain technical issues clearly to b