Associate Authentication Analyst (Spanish Speaking)

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary We are in the market for a Customer Experience Specialist with professional working proficiency to join our team in Cape Town . As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria. What you will do • Review incoming application forms, validate and submit to DigiCert's technical department • Engage with external customers and internal stakeholders via phone, live chat, video calls and email • Research customer organizations and verify contact details online • Identify, document and alert managers of customer-call trends • Execute DigiCert's validation process according to our internal documentation • Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems • Coordinate the implementation or scheduling of validation testing with affected departments and team members • Learn product features and gather customer requirements to confer with management • Determine validation objectives and standards with internal managers • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems • Process incoming and outgoing mail What you will have • 1+ years’ experience in a customer service or similar role • Fluency in Spanish (verbal and written) • Tertiary qualification (advantageous) • Proven track-record in evaluating and mitigating risk • Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently • Excellent written and verbal communication skills • Tool experience: Microsoft Office and other software applications Benefits • Competitive compensation and comprehensive benefits package • Generous paid time off, including holidays and additional leave options • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources • Pension, life insurance, and income protection benefits (location dependent) • Employee Assistance Program with 24/7 confidential support for employees and their families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. #LI-MG1 __PRESENT __PRESENT __PRESENT