Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Role Overview The TD Global Technology & Services team is seeking an experienced Lead Business Analyst to ensure business and functional coherence across a portfolio of AI-enabled enterprise products. Operating at the Product Group level, this role provides analytics leadership across multiple product teams. The Lead Business Analyst ensures end-to-end business, functional, and system coherence and establishes common approaches to business rules, decision modelling, requirements, traceability, interfaces, and cross-product hand-offs, helping independently developed solutions work together effectively. The successful candidate will bring strong analytical judgement, systems thinking, technical fluency, and the ability to resolve ambiguous or competing requirements. Success is measured through analysis and technical requirements quality, cross-product coherence, integration readiness, reduced rework, and reliable product outcomes. Key Accountabilities Analysis Strategy & Traceability • Define standards for requirements analysis, modelling, validation, and traceability across the Product Group. • Ensure customer needs, business outcomes, policies, controls, requirements, acceptance criteria, testing, and delivered capabilities remain connected throughout the product lifecycle. Cross-Product Analysis • Provide mentoring and coaching to Business Analysts and Business Systems Analysts across multiple product teams. • Lead portfolio-level analysis where workflows, business rules, data, interfaces, or accountabilities cross product boundaries. Promote whole system thinking, constructive challenge, end-to-end use case modeling, and evidence-based decisions. Functional Integration & Hand-offs • Define and validate functional requirements, information exchanges, workflow transitions, exception paths, hand-offs, and ownership boundaries across enterprise products and platforms. • Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements. • Support change management planning and activities, including those that ensure operational readiness. • Support implementation and pos-implementation planning and activities • Partner with architects and engineers to ensure technical solutions reflect intended business behaviours, while leaving architecture and implementation decisions with the appropriate technical roles. AI Context & Decision Requirements • Define the business context, rules, constraints, evidence, and decision criteria required for AI-enabled capabilities to operate effectively. • Clarify expected behaviours, escalation conditions, explainability needs, exceptions, and points of human review. Help ensure AI-enabled outcomes are relevant, testable, understandable, and appropriate for their intended use. Customer, Product & Usage Insight • Guide analysts in using customer feedback, product analytics, operational information, and usage data to assess product performance and inform requirements. • Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions. Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs. • Partner with Product Owners and data specialists to translate evidence into improved workflows, requirements, business rules, and product recommendations. Controls & Evidence • Ensure governance, risk, security, privacy, legal, compliance, and responsible AI obligations are reflected in business requirements, decision rules, validation steps, and evidence expectations. Ensure work meets associated regulatory and framework controls, standards, and best practices. • Maintain appropriate traceability between requirements, controls, testing, approvals, and supporting evidence. • Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed Team and Stakeholder Engagement • Support team in managing and building positive relationships with partners and key stakeholders • Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives. • Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite. Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work. • Promptly manage concerns from stakeholders and ensure timely and effective problem resolution. • Adhere to the TD Code of Conduct. • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ po