Business Analyst 2

Team: Operations enablement and support team Job Overview: We are seeking a motivated Automation Specialist to join the Global Ordering Operations Enablement Automation team. The team develops customized tools, automates workflows, and optimizes existing solutions to maximize operational throughput and deliver an excellent customer experience. The ideal candidate will have strong hands-on experience in UiPath, followed by AI agent development using Oracle Agent Studio, and application development using Oracle APEX. The role involves developing, maintaining, troubleshooting, and enhancing solutions that reduce manual effort, improve accuracy, and address evolving operational needs. Key Responsibilities: • Develop, maintain, and optimize UiPath automations for operational workflows. • Build and enhance AI agents using Oracle Agent Studio to support operational processes. • Develop and maintain customized applications using Oracle APEX. • Collaborate with Operations teams to understand requirements and identify automation opportunities. • Test, troubleshoot, document, and support solutions to ensure reliability, accuracy, and continuity. • Improve existing tools and workflows to increase throughput, reduce turnaround times, and enhance customer experience. Requirements: Technical Skills: • Strong practical knowledge and hands-on experience in UiPath, including workflow development, debugging, exception handling, and deployment. • Knowledge and experience in building and configuring AI agents using Oracle Agent Studio, including prompt design and testing agent outputs. • Working knowledge and hands-on experience in Oracle APEX, including SQL and PL/SQL for application development. • Understanding of process analysis, system integration, and data validation. • Experience with MS Excel and VBA for maintaining existing automation tools is an advantage. Technical skills are prioritized in this order: UiPath, AI agents using Oracle Agent Studio, and Oracle APEX. Soft Skills: • Strong logical reasoning and problem-solving abilities. • Effective communication skills to understand business requirements and collaborate with stakeholders. • Attention to detail and a focus on solution quality and reliability. • A proactive approach to continuous improvement and a strong customer focus. Qualifications: • Bachelor’s degree. • Demonstrated experience in automation or application development, with a primary focus on UiPath. • Experience translating business requirements into practical tools and solutions. Career Level: IC2 • Design, develop, and optimize UiPath automations to streamline operational workflows, reduce manual effort, and maximize throughput. • Build and enhance AI agents using Oracle Agent Studio, including prompt design, configuration, and testing. • Develop and maintain customized Oracle APEX applications to address operational needs and improve user experience. • Troubleshoot, maintain, and enhance existing automation solutions and tools to ensure business continuity. • Ensure solution reliability, data accuracy, and appropriate controls through testing, validation, and monitoring. • Collaborate with cross-functional teams to understand requirements and deliver customized tools and solutions that improve efficiency and customer experience. • Continuously identify opportunities to optimize processes, improve solution performance, and reduce operational turnaround times.