Business Analyst - Cards (She/He/They)

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: • Experts in banking and payments, capital markets and wealth and asset management • Committed to growing our business and hiring the best talent to help us get there • Focused on maintaining our nimble, agile and entrepreneurial culture About the Role: We are seeking a highly analytical and detail-oriented Business Analyst with deep experience in payments , particularly in credit card products and processing . This role will support the development and enhancement of innovative payment solutions, working closely with product managers, technology teams, and external partners to deliver best-in-class customer experiences. Key Responsibilities: • Collaborate with product managers to define and refine product requirements for credit card and payment solutions. • Analyze business processes, customer journeys, and transaction data to identify opportunities for innovation and optimization. • Translate business needs into detailed functional and non-functional requirements, user stories, and acceptance criteria. • Support the end-to-end lifecycle of credit card products, including onboarding, authorization, clearing, settlement, and dispute management. • Conduct market and competitor analysis to inform product strategy and positioning. • Work with cross-functional teams (engineering, compliance, operations, finance) to ensure alignment and successful delivery. • Assist in UAT planning and execution, ensuring solutions meet business and regulatory requirements. • Monitor KPIs and performance metrics post-launch to assess impact and identify areas for improvement. Required Qualifications: • 5+ years of experience as a Business Analyst in the payments industry , with a strong focus on credit card products . • Solid understanding of card scheme operations (Visa, Mastercard, etc.), issuer/acquirer models, and payment processing flows. • Experience working in Agile/Scrum environments. • Strong analytical and problem-solving skills with proficiency in tools like Excel, SQL, or BI platforms. • Excellent communication skills, with the ability to translate complex concepts into clear, actionable insights. • Familiarity with regulatory and compliance considerations in the payments space (e.g., PSD2, PCI DSS). Preferred Qualifications: • Experience with digital wallets, tokenization, or embedded finance. • Knowledge of APIs and integration with third-party payment providers. • Background in launching or supporting innovative card-based products or loyalty programs. WHY JOIN CAPCO? • Employment contract and/or Business to Business - whichever you prefer • Possibility to work remotely • Speaking English on daily basis, mainly in contact with foreign stakeholders and peers • Multiple employee benefits packages (MyBenefit Cafeteria, private medical care, life-insurance) • Access to 3.000+ Business Courses Platform • Access to required IT equipment • Paid Referral Program • Participation in charity events e.g. Szlachetna Paczka • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise • Being part of the core squad focused on the growth of the Polish business unit • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients • A work culture focused on innovation and creating lasting value for our clients and employees ONLINE RECRUITMENT PROCESS STEPS • Screening call with the Recruiter • Competencies interview with Capco Hiring Manager • Client’s interview • Feedback/Offer Follow us here or contact us directly recruiting.poland@capco.com #LI-Hybrid