Business Analyst (IC)

We are looking for a Business Analyst who operates within a Builder-oriented delivery model, working closely with product, engineering, and client stakeholders to shape, design, and deliver scalable solutions. In this role, the BA acts as a solution collaborator, translating business needs into implementable product capabilities, partnering with developers and architects to iteratively refine requirements and ensure successful delivery. Key Roles and Responsibilities • Solution Discovery & Design • Collaborate with business stakeholders, developers, and architects to shape solution approaches for business problems . • Translate business needs into clear product capabilities, workflows, and technical requirements . • Participate in solution design discussions to ensure business requirements are technically feasible and scalable. • Contribute to system design and business architecture discussions . • Builder Collaboration • Work closely with business stakeholders, builders and engineering teams to break down features into implementable user stories and tasks . • Facilitate requirement discovery sessions, backlog grooming, and sprint planning . • Clarify business rules, edge cases, and integration scenarios during development cycles. • Product Development Support • Support development and QA teams by validating requirements, acceptance criteria, and test scenarios . • Ensure product capabilities align with customer experience and business objectives . • Assist in the development of new client interfaces and integrations , while supporting maintenance and enhancements of existing systems. • Requirements & Documentation • Capture and maintain requirements in structured artifacts such as user stories, workflows, and functional specifications . • Ensure product documentation is organized, traceable, and accessible across teams . Primary Interactions • Onshore and Offshore Product Teams • Platform Business Team and Technology Team • Senior Leadership of EXL and Business • Delivery and Support teams within EXL • Internal & External Auditors/ISG/BCP personnel Skills Technical Skills • AI‑First Business & Product Analysis • Demonstrated ability to use AI tools (e.g., Copilot, GenAI assistants, analytics tools) to accelerate requirements analysis, user story creation, acceptance criteria, data insights, and stakeholder communication. • Strong understanding of Property & Casualty Insurance domain and business workflows. • Proven experience in IT Business Analysis and solution delivery with a strong outcome focus. • Ability to define and continuously refine project scope, user stories, acceptance criteria , and success metrics in fast‑moving environments. • Agile, Delivery & Cross‑Functional Skills • Experience working within Agile delivery frameworks (Scrum / Kanban). • Hands‑on experience with JIRA for backlog grooming, sprint planning, and delivery tracking. • Strong understanding of system integrations and APIs (XML / JSON) . • Actively supports development, QA, UAT, and release cycles , with willingness to blur boundaries between BA, PO, QA, and light technical/development support to unblock teams and deliver faster. • Data, Insights & Reporting • Working knowledge of Microsoft SQL Server Management Studio . • Ability to write queries and analyze data to validate requirements and generate business insights. • Familiarity with Power BI dashboards and reporting (good to have). • Uses AI to speed up analysis, identify patterns, and improve decision‑making. Process Specific Skills • Strong understanding of Agile and Waterfall delivery methodologies , with a clear preference for iterative, value‑driven delivery. • Comfortable operating in environments with changing requirements, overlapping roles, and tight delivery timelines . • Insurance domain knowledge (P&C) preferred Soft Skills • Strong analytical and problem‑solving abilities with comfort handling ambiguity. • Excellent communication and stakeholder management skills across business and engineering teams. • Ability to facilitate cross‑functional collaboration and drive alignment across BA, PO, QA, and Dev roles. • Strong organizational and time management skills; able to manage multiple initiatives in parallel. • Demonstrated ownership mindset , accountability, and leadership at initiative or program level. • Growth mindset with openness to learning, experimentation, and AI‑driven ways of working . Education Requirements • B.Tech/ BCA/ M.Tech/ MCA/ MBA • Certification in Insurance or IT Business Analysis Preferred Work Experience Requirements • 6 to 9 years overall experience • At least 4 years as Business Analyst working with Development Team