Business Analyst, Implementation

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Analyst, Implementation based in Calgary, Alberta, Canada. Join a collaborative, technology-driven team delivering integrated pension administration solutions to public and private sector clients. In this role, you will translate complex business needs into practical system requirements, helping organizations improve their administrative processes and operational workflows. You will work closely with clients, solution architects, developers, functional leads, and quality assurance specialists to deliver effective implementation projects. Your work will span multiple business areas, including pensions, health and welfare, payroll, and finance. Within an Agile environment, you will contribute to solution design, testing, process automation, and continuous improvement. This remote opportunity offers meaningful client engagement, long-term project exposure, and the chance to help deliver reliable solutions that positively impact organizations and their pension plan members Accountabilities • Gather and analyze requirements: Work with clients and stakeholders to understand business needs, gather requirements, and translate them into clear implementation specifications. • Document business processes: Capture operational requirements, workflows, and business rules to support system implementation and workflow automation. • Map processes and data: Evaluate existing business processes and align them with data across pension administration systems, payroll, pension calculations, financial transactions, document management, and telephony. • Collaborate on solution design: Partner with solution architects, functional leads, and developers to design, review, and refine solutions that address complex client requirements. • Support testing activities: Define testing scope, objectives, and acceptance criteria, working closely with quality assurance teams throughout test execution. • Improve reports and communications: Contribute to the development, enhancement, or redesign of reports, documentation, and communications that support business processes and procedures. • Coordinate stakeholder follow-up: Maintain communication with relevant stakeholders regarding implemented changes, outstanding issues, and implementation progress. • Contribute to successful implementations: Support the delivery of integrated pension administration solutions for public and private sector clients, ensuring that business requirements are accurately reflected in the final solution. • Work across business modules: Apply business analysis expertise across pension administration, health and welfare, payroll, and finance processes. • Support continuous improvement: Collaborate with cross-functional teams in an Agile environment to identify opportunities to improve implementation workflows, solution quality, and client outcomes. Requirements: • Education: A degree in Business Administration, Computer Science, Actuarial Mathematics, Business Analysis, or a related field. • Relevant experience: At least 5 years of experience in a relevant area, such as pension plan administration, workflow management system implementation, or administrative process automation. • Business analysis expertise: Demonstrated ability to gather requirements, document business processes, analyze operational needs, and translate them into clear functional specifications. • Analytical skills: Strong critical-thinking and problem-solving abilities, with the capacity to synthesize complex information and identify practical solutions. • Technical proficiency: Familiarity with current computer technologies and the ability to work effectively with business systems and implementation tools. • Microsoft Office skills: Proficiency in Microsoft Excel and the broader Microsoft Office suite. • Communication skills: Excellent written and verbal communication, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. • Interpersonal skills: Strong collaboration and relationship-building abilities, with the confidence to work with clients and multidisciplinary teams. • Adaptability: Ability to navigate complex requirements, manage changing priorities, and contribute effectively within a collaborative implementation environment. • Travel availability: Willingness and ability to travel when required for essential meetings. • Preferred experience: Familiarity with pension administration software and related systems is an asset. • Additional language skills: Bilingualism is considered an advantage. Benefits: • Annual salary: CAD $70,000–$90,000, with final compensation determined by experience, knowledge, skills, performance, and other relevant factors. • Remote work: A 100% work-from-home arrangement, with travel required for essential meetings. • Flexible working arrangements: Options for working remotely, in the office, or through a combination of both, depending on role requirements. • Comprehensive benefits: A customizable benefits package designed to accommodate individual and family needs. • Paid time off: A minimum of three weeks of vacation, along with well-being days. • Wellness support: A well-being expense account to support work-life balance and a dedicated mental health support account for therapy and counselling expenses. • Retirement and savings: Access to investment options that may include an employee share purchase plan, group RRSP, TFSA, and defined contribution pension plan, as well as a generous company-matched pension. • Career development: Learning and development opportunities to strengthen professional skills and support career progression. • Long-term project exposure: Opportunities to contribute to enterprise-level implementation projects across pension, health and welfare, payroll, and finance. • Collaborative environment: Re