Business Analyst, Investor Services

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Business Analyst, Investor Services – JLL What this job involves: As a Business Analyst for our National Property & Development Services (PDS) Investor Team, you'll be at the center of strategic intelligence and operational excellence for institutional investor clients. You'll transform complex portfolio data into actionable insights that drive capital planning decisions across industrial, office, retail, and medical office assets nationwide. This role combines analytical rigor with business acumen—organizing market intelligence, tracking multi-million dollar capital execution pipelines, and producing executive-level reporting that shapes both client conversations and internal growth strategy. If you thrive on connecting the dots across markets, love turning data into opportunity, and want to support high-impact investor relationships at a global scale, this is your chance to make a measurable difference. What your day-to-day will look like: • Analyze institutional investor portfolios to identify white space opportunities where JLL's full suite of services can create additional value for clients across multiple asset types and markets • Build and maintain comprehensive capital execution pipeline tracking, ensuring accuracy and consistency across all markets while coordinating updates with local market leaders and third-party teams • Generate regular business intelligence reports for current and target investor clients, translating complex data into clear insights suitable for both client-facing presentations and internal strategy discussions • Manage revenue tracking processes including opportunity input, conversion tracking, and work authorization completion in partnership with JBS teams to ensure proper coding and documentation • Coordinate cross-functional activities including contract follow-up with Legal, meeting scheduling with stakeholders, and collaboration with sales enablement teams to track open engagements • Support team operations by maintaining SharePoint resources, updating marketing and training materials, compiling case studies, and assisting with new employee onboarding and systems training • Serve as a liaison between the national platform and local market leaders, building working relationships and ensuring seamless communication of pipeline status and growth opportunities Required Qualifications: • Bachelor's degree in Business, Real Estate, Finance, Communications, or related field • Minimun of 5 years of experience in business analysis, operations management, or client-facing coordination within commercial real estate, financial services, or professional services • Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint) and experience with business intelligence tools such as Power BI or Tableau • Demonstrated experience with CRM platforms (Salesforce preferred) and comfort learning multiple internal systems for pipeline tracking and reporting • Strong analytical capabilities with proven ability to organize complex portfolio data and produce executive-level reports and presentations • Exceptional attention to detail with demonstrated ability to manage competing priorities across multiple stakeholders, markets, and timelines simultaneously • Excellent written and verbal communication skills with experience presenting to senior leadership and cross-functional teams Preferred Qualifications: • Prior experience in commercial real estate operations, capital markets, or investor services • Familiarity with property types including industrial, office, retail, and medical office assets • Experience supporting national or multi-market teams and coordinating across geographic regions • Knowledge of capital planning strategies and real estate portfolio management concepts • Project management experience or certification (PMP, CAPM) • Experience with SharePoint administration and knowledge management systems • Background in revenue operations, sales operations, or business development support functions This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 70,000.00 – 100,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Charlotte, NC, Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: • 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insig