Business Analyst, Q2C Rapid Delivery

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce’s Quote to Cash (QTC) Innovation team is looking for a Business Analyst, Q2C Rapid Delivery to join our growing organization. This isn’t a traditional documentation-and-handoff BA role — we’re looking for someone who thinks like an analyst but builds like an engineer: someone who can turn a business problem into a working solution using AI tools, not just a requirements doc. You’ll work on enterprise-level projects that scale and streamline internal Quote-to-Cash processes and operations, and you’ll collaborate closely with Business SMEs, Product, Architecture, and Engineering Teams. Beyond mapping requirements and handing them off, you’ll be expected to prototype, automate, and stand up working tools yourself — using AI-assisted (“vibe coding”) tools as your default way of working. We are seeking proactive, self-motivated builders who are comfortable navigating ambiguity, take initiative, and drive project outcomes with minimal oversight. You’ll be working closely with our US-based teams, with an approximate shift schedule of 5:00 PM IST to 2:00 AM IST, subject to change based on project needs. What You'll Actually Be Doing • Develop deep functional expertise across Q2C domain areas (e.g., CPQ, Contract Lifecycle Management, or Order Management) over time, building the subject-matter depth needed to anticipate upstream/downstream impacts and guide solution design — not just execute against a defined spec. • Partner with Functional Leads and Business SMEs to understand the future-state vision for Quote-to-Cash systems and processes — then go beyond documentation to prototype and build the enhancement yourself using AI-assisted tools. • Lead requirements discovery with SMEs and stakeholders, and translate findings directly into working artifacts (automations, agents, test scripts, dashboards) rather than static specs alone. • Map as-is/to-be processes and data flows (Lucidchart or equivalent), replacing manual process diagrams with automated, reusable tooling where possible. You're Our Person If... • 3+ years experience in a Business Analyst, Business Systems Analyst, or similar delivery capacity, ideally in a SaaS or enterprise environment — with demonstrated comfort moving from requirements into hands-on building. • Background in Quote-to-Cash, CPQ, Contract Lifecycle Management, or Order Management systems. • Direct experience using AI-assisted development/automation tools (e.g., Claude, Cursor, Copilot, or similar) to build working solutions, scripts, or agents — not just conceptual familiarity. • Familiarity with Lucidchart, Smartsheets, or similar tools for process/project documentation. • Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving delivery environment. • Excellent communication skills — able to work with both business and technical stakeholders and explain what an AI-built solution does and why. • Curious, proactive, builder mindset — someone who prefers shipping a working prototype over writing a longer spec. • Hands-on experience with data migration, validation, or system integration projects. • Proven aptitude for data analysis/reporting — SQL/SOQL, and Tableau/PowerBI or similar BI tools. Even Better If... • Experience with Salesforce administration, automation platforms (flows, AI agents, process builders), or workflow/bot building tools. • Experience building or maintaining automated UAT/testing frameworks. • Exposure to large-scale transformation, data-heavy, or M&A integration initiatives. • Experience supportin Business Analyst – Q2C Rapid Delivery (AMER Shift) Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employe