Business Continuity Operations Analyst II

The Business Continuity Analyst supports the Business Continuity Management lifecycle across assigned business units, helping Intercontinental Exchange (ICE) maintain critical operations during disruptions. Based in the BC Team within Service Reliability, the role supports Exchanges, Clearing Houses, Mortgage Technology, Fixed Income & Data Services, and Corporate Functions. The analyst partners with Technology, Disaster Recovery, Enterprise Risk Management, Security, Facilities, Internal Audit, and Compliance, combining Stakeholder engagement, program management, and governance, and facilitating discussions with business stakeholders. Responsibilities • Business Impact Analysis (BIA) • Facilitate and maintain BIAs to identify critical processes, recovery strategies, RTOs, and dependencies. Validate annually and after major business changes. • Business Continuity Planning • Maintain BCPs and Location Incident Management Plans (L-IMPs) annual reviews and approval cycles. • Exercises & Testing • Coordinate continuity exercises and testing, including scenario development and reporting. Document lessons learned and track corrective actions through closure. • Incident & Crisis Management • Support business continuity during incidents, including impact assessments, stakeholder communications, situation reporting, and recovery coordination. Administer Everbridge notification processes and contact groups. • Governance, Audit & Risk • Support audit, regulatory, and compliance requests, track findings, and prepare metrics. Maintain Location Risk Assessments (LRAs). • Stakeholder Management • Act as primary BC contact for assigned business areas, facilitating reviews and exercises, and driving continuity activities. Knowledge and Experience • Bachelor's degree or equivalent experience • 3+ years in Business Continuity, Operational Resilience, Crisis Management, or related fields • Hands-on BIA experience (required) • Experience maintaining continuity plans and coordinating exercises, tabletop exercises, or recovery tests • Experience in a regulated environment (preferably financial services) and supporting audit, governance, or regulatory activities • ServiceNow, Everbridge, or similar platforms (desirable) • Knowledge of ISO 22301 and other BC standards Preferred Experience • Financial services, exchanges, clearing houses, fintech, or critical infrastructure; multi-region organizations; environments subject to regulatory oversight and audit scrutiny Preferred Certifications • BCI Certificate, CBCI, MBCI, DRII ABCP, CBCP, or similar; ISO 22301-related certifications