Business Operations Analyst

We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. With headquarters in Austin, Texas, and a dynamic team in Medellín, Colombia, we offer energy and climate solutions of tomorrow—delivered today. We’re proud to be the largest minority-owned business in Austin. Learn more here: https://carbonbetter.com/about/ This role sits within our Retail Energy Division and is based at our Austin headquarters. Why Join Us • Career Growth: Build your career in a fast-growing clean energy supplier. • Impactful Work: Shape the future of energy through innovation and operational excellence. • Team Culture: Thrive in a collaborative, diverse, and forward-thinking environment. Role Impact This role offers unique exposure to all aspects of our retail energy business, from regulatory reporting to data analysis, providing an excellent foundation for understanding how energy retail businesses operate and grow. As a key member of the Business Operations team, you'll manage critical regulatory and operational data and reporting processes that keep our business running smoothly, profitably, and in compliance with regulations. Through this work, you'll develop expertise in the US retail energy market, regulatory requirements, and business operations while building valuable analytical and project management skills. This role reports to the Business Operations & Analytics Manager and operates within a matrixed team structure, collaborating with teams throughout the division. Areas of Responsibility Business Reporting & Data Management (35%) • Support the analysis of key performance metrics, by cohorts, including sales growth, customer acquisition costs, churn rates, and profitability • Maintain and update key business data in Tableau and other reporting systems • Prepare recurring reports for internal stakeholders • Participate in the preparation of materials for monthly and quarterly business reviews • Maintain and improve reports and dashboards Business Analysis & Special Projects (35%) • Conduct ad-hoc analyses to investigate business questions and opportunities • Support data gathering and analysis for strategic initiatives • Assist with special projects as needed Regulatory Reporting & Compliance (30%) • Support the monitoring and reporting of regulatory requirements, tariffs, and contracts in current and future markets • Prepare and submit recurring regulatory reports across multiple markets • Support regulatory processes, including license and contract renewals • Maintain compliance tracking documentation and systems About You • Bachelor's degree in Business, Economics, Data Analytics, or related field • Strong Excel skills required; experience with Tableau or Power BI is a plus • Detail-oriented with strong organizational skills and the ability to manage multiple recurring deadlines • Analytical and business-focused mindset and ability to learn new systems quickly • Used to working in an agile environment • Excellent written and verbal communication skills • Strong understanding of financial concepts and profitability metrics is highly desirable Working Hours & Location • Location: On-site, Austin, TX • Schedule: Monday to Friday, 8:00 AM – 5:00 PM CT • Type: Full-time, permanent position Benefits • Competitive pay that rewards your experience and impact. • Flexible paid time off policy plus company holidays, because balance matters. • Generous employer contributions toward your benefits package, including full coverage of basic health insurance in our standard plan. • Opportunities for continuous learning and professional growth. • A collaborative, purpose-driven culture where your work makes a difference. • The chance to grow with a fast-moving, sustainability-focused company shaping a net-zero future.