Business Systems Analyst III

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The Business Systems Analyst (BSA) provides systems analysis and operational support for business-critical applications within Investment Management Technology. The role works closely with business, development, infrastructure, and support partners to translate business needs into effective technology solutions while ensuring the stability and ongoing supportability of production applications. The successful candidate will combine strong business and systems analysis capabilities with hands-on technical troubleshooting skills. The role includes requirements analysis, production support, incident and problem management, root-cause analysis, operational readiness, and continuous improvement. KEY ACCOUNTABILITIES: • Research and analyze current-state business and system processes and recommend effective and efficient technology solutions. • Collaborate with business and technology stakeholders to assess requirements, solution options, system impacts, integration considerations, and implementation approaches. • Translate business requirements into detailed functional and system specifications, including applicable non-functional requirements. • Maintain traceability of system requirements through design, development, testing, deployment, and acceptance. • Partner with testing teams to translate requirements and use cases into test conditions and expected results for functional, performance, user acceptance, and operational acceptance testing. • Provide guidance during delivery with a focus on quality, reusability, scalability, and operational sustainability. • Manage and maintain production incidents and problem records through resolution. • Assess the technical and business impact of application defects, data issues, processing failures, and other production problems. • Prioritize and respond to production issues based on business impact and urgency. • Coordinate communication between business, development, infrastructure, and support teams during incident investigation and resolution. • Identify opportunities to improve processes, increase efficiency, and reduce recurring incidents. Operational Support & Governance • Support incident, problem, and change management processes. • Perform root-cause analysis and contribute to sustainable corrective and preventative solutions. • Track issues through completion and provide timely, clear status updates to stakeholders. • Document investigation findings, resolutions, root causes, and recommended preventative actions. • Support implementation, post-implementation validation, and operational readiness activities. • Support audit activities, compliance requirements, and operational reporting. • Follow established technology delivery practices, requirements-management standards, architecture standards, and the TD Code of Conduct. • Maintain current knowledge of supported applications, system components, interfaces, data flows, business rules, and emerging technology trends. • Participate in on-call or after-hours production support rotations where required. Team & Collaboration • Work collaboratively with business, development, testing, infrastructure, and application support teams. • Maintain clear communication regarding project progress, production issues, risks, and other information relevant to stakeholders. • Remain calm, organized, and effective when managing high-priority or time-sensitive production situations. • Participate in knowledge transfer and cross-training across the team. • Provide guidance to colleagues on application troubleshooting and issue resolution where appropriate. • Contribute to a positive, inclusive environment focused on service, quality, innovation, continuous improvement, and teamwork. Technical Skills & Knowledge The ideal candidate will have: • Experience working with integrated application environments involving Java APIs, Microsoft Azure, batch processing, and mainframe technologies . • Familiarity with CA7, JCL, and COBOL . • Ability to read, interpret, and analyze application and system logs. • Working knowledge of SQL . • Proficiency with Microsoft Excel . • Familiarity with monitoring, alerting, and observability tools. • Strong understanding of incident, problem, and change management practices. • Strong root-cause analysis and technical troubleshooting capabilities. • Sound to advanced knowledge of systems analysis processes and techniques. • Understanding of application components, interfaces, integrations, data flows, and business rules. • Knowledge of enterprise technology delivery, development, testing, and implementation practices. Business Knowledge • Knowledge of Retail Investment Domain and related financial-services operations. • Ability to understand business processes and evaluate the downstream business impact of technology, application, and data issues. • Ability to progressively develop subject-matter expertise in the applications and business processes supported by the team. Key Capabilities • Strong analytical and problem-solving skills. • Strong root-cause analysis and troubleshooting skills. • Excellent written and verbal c