Consultant | Business Analyst | Noida | Operations, Industry & Domain Solutions | DigiGov

Job Description – Business Analyst Position: Business Analyst Experience: 5–8 Years Qualification: B.Tech / MBA Location: Delhi NCR Project: Large-Scale IT Implementation / Digital Transformation Role Overview We are seeking an experienced Business Analyst to support large-scale IT implementation initiatives by coordinating with State Government departments, client stakeholders, and technical development teams. The candidate will be responsible for gathering and documenting business requirements, facilitating issue resolution, conducting application testing, managing tickets, and ensuring the timely delivery of functional requirements. Key Responsibilities • Stakeholder Coordination • Coordinate with State Government departments, NIC/IT teams, client stakeholders, and internal development teams for implementation and operational activities. • Conduct stakeholder meetings, requirement-gathering sessions, and periodic progress reviews. • Act as a bridge between business users and technical teams to ensure clear communication and timely resolution of issues. • Business Requirements and Documentation • Gather, analyse, and translate business requirements into detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Software Requirement Specifications (SRS), as applicable. • Prepare process flows, use cases, user stories, acceptance criteria, and functional specifications. • Identify business gaps, process improvements, dependencies, and opportunities for system enhancement. • Maintain documentation of approved requirements, change requests, meeting minutes, and action items. • Application Testing and Validation • Prepare and execute test scenarios, test cases, and User Acceptance Testing (UAT) plans. • Validate application functionalities against approved business requirements. • Coordinate with State users and development teams to conduct functional testing, regression testing, and issue validation. • Identify defects, document observations, track resolution, and obtain stakeholder confirmation after successful validation. • Issue and Ticket Management • Manage the end-to-end lifecycle of application-related tickets, from logging and categorisation to assignment, follow-up, resolution, and closure. • Coordinate with development and technical teams to resolve functional issues, defects, and implementation challenges within agreed timelines. • Monitor ticket status, ageing, priorities, and SLA adherence. • Maintain issue trackers, prepare periodic status reports, and escalate critical or recurring issues to the appropriate stakeholders. • Implementation and Project Support • Support State onboarding, application rollout, go-live readiness, and post-implementation support. • Monitor implementation progress, track dependencies, and follow up on pending actions with relevant stakeholders. • Prepare status reports, dashboards, review presentations, and other project management documentation. • Support user training, application demonstrations, feedback collection, and change management activities. Required Skills and Competencies • Strong business analysis, requirement-gathering, and documentation skills. • Experience in stakeholder management and coordination with multiple teams. • Hands-on experience in functional testing, UAT, defect tracking, and application validation. • Familiarity with ticket management tools such as Jira, ServiceNow, or similar platforms. • Strong analytical, problem-solving, communication, and presentation skills. • Proficiency in MS Excel, PowerPoint, and documentation tools. • Ability to manage multiple priorities, track deliverables, and drive issues to closure. • Willingness to travel to States for implementation reviews, stakeholder coordination, and application testing, as required. Educational Qualification and Experience • B.Tech / B.E. in Computer Science, Information Technology, or a related discipline, or an MBA from a recognised institution. • 5–8 years of relevant experience in business analysis, IT implementation, application support, or digital transformation projects. • Experience working on government IT projects, e-governance platforms, or large-scale multi-stakeholder implementations will be preferred. • Prior experience in requirement documentation, UAT coordination, ticket management, and stakeholder engagement is essential. Expected Deliverables • Business and functional requirement documents. • Test plans, test cases, UAT reports, and defect logs. • State-wise issue trackers and ticket resolution reports. • Meeting minutes, action trackers, and stakeholder review updates. • Implementation progress reports and go-live readiness documentation.