CTO Sr Analyst

Overview The role leads Network and Compute delivery and operations across Egypt and WECA, providing end-to-end ownership of connectivity, server infrastructure, lifecycle activities, and infrastructure projects. It coordinates local engineers, global technical teams, service providers, and business stakeholders to maintain stable, secure, and resilient services.The role is accountable for network and compute incident resolution, technical assessments, solution design coordination, implementation governance, change planning, testing, documentation, and operational handover. It also supports financial planning, vendor management, sourcing activities, and cost optimization for telecommunications and infrastructure services.The role acts as the market technical lead for Network and Compute activities, including WAN/LAN/Wi-Fi, SD-WAN, internet and MPLS/DIA services, routing and switching, Zscaler connectivity, physical and virtual servers, storage, file and print services, infrastructure lifecycle management, site deployments, and technology refresh programs. Responsibilities NETWORK OPERATIONS • Own day-to-day Network operations across Egypt and WECA, covering WAN, LAN, Wi-Fi, SD-WAN, internet, DIA, routing, switching, and connectivity services. • Lead troubleshooting and recovery for network incidents, coordinate carriers and global support teams, validate service restoration, and drive root-cause and preventive actions. • Plan and govern network changes, cutovers, router and switch refreshes, Zscaler migrations, failover testing, bandwidth upgrades, and site connectivity activities. • Review utilization, capacity, resilience, and service performance, identifying risks and recommending upgrades or optimization. COMPUTE OPERATIONS • Lead compute operations for physical and virtual servers, storage, file and print services, operating-system lifecycle, and infrastructure capacity. • Lead and support compute projects including physical server refresh, Windows and SQL migrations, Azure-hosted workloads, SCCM infrastructure, WMS infrastructure, Colos, AllSec, and application server implementations. • Coordinate server builds, access requirements, application and database migrations, testing, cutover, hypercare, decommissioning, and operational handover with global compute teams and application owners. • Own server lifecycle activities including assessment, refresh, warranty extension, migration, decommissioning, disposal readiness, CMDB updates, and asset-record accuracy. • Coordinate global compute teams and vendors for incidents, changes, performance issues, patching, upgrades, capacity, backup dependencies, and implementation activities. VOICE AND COLLABORATION • Lead local voice infrastructure and transformation activities, including CUCM, cloud calling, UCCX, Cisco Jabber, hard phones, voice gateways, SIP trunks, and call-recording services. • Coordinate the assessment, design review, server build, configuration, testing, cutover, hypercare, and handover of voice and call-recording solutions. • Govern Calabrio application and database migrations, historical recording migration, service validation, business sign-off, and retirement of legacy voice servers. • Coordinate business users, on-site support, global voice teams, vendors, and service providers to execute voice changes with minimal operational impact. PROJECT AND DELIVERY MANAGEMENT • Translate business requirements into infrastructure assessments, high-level designs, bills of materials, implementation plans, risks, dependencies, and cost estimates. • Lead infrastructure delivery for new sites, expansions, relocations, plants, offices, and distribution centers, including passive cabling, server rooms, racks, active equipment, links, compute, voice, testing, and handover. • Govern implementation through approved change management, stakeholder communication, business downtime alignment, UAT, validation, documentation, and closure. FINANCIAL, COMMERCIAL AND VENDOR MANAGEMENT • Support AOP and project financial planning for Network, Compute, and Voice, including forecasts, CAPEX/OPEX estimates, quotations, purchase requirements, and cost tracking. • Lead technical participation in telecom and infrastructure sourcing, RFPs, vendor comparison, contract review, SLA definition, and technical acceptance. • Identify productivity opportunities through circuit rightsizing, contract optimization, asset reuse, technology refresh, and service rationalization. LEADERSHIP, GOVERNANCE AND STAKEHOLDER MANAGEMENT • Lead and develop two engineers, assign activities, review delivery quality, transfer knowledge, and ensure adequate operational coverage. • Act as the primary escalation point for Network, Compute, and Voice activities across the assigned markets and communicate status, risk, impact, and decisions to business and IT leadership. • Maintain compliance with architecture, cybersecurity, ITSM, change, asset, audit, safety, and company standards. Qualifications EDUCATION AND EXPERIENCE • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. • 10+ years of relevant infrastructure experience, including substantial hands-on and leadership experience in Network and Compute operations. • Demonstrated experience managing infrastructure delivery across multiple sites, countries, vendors, and virtual technical teams. • Experience with financial planning, sourcing, vendor governance, contracts, and infrastructure project delivery. TECHNICAL SKILLS • Strong knowledge of enterprise WAN/LAN/Wi-Fi, SD-WAN, internet and DIA services, routing, switching, IP addressing, VPN, and network resiliency. • Strong knowledge of Cisco infrastructure, network monitoring, link utilization, capacity planning, and troubleshooting. • Working knowledge of Zscaler connectivity, tunnel migration, failover validation, and secure remote-access services. • Strong knowledge of physical and virtual servers, Windows Server, SQL Server dependencie