Customer Insights Analyst, Digital Solutions

Position Summary Do you enjoy transforming data into actionable business insights? Are you passionate about improving digital experiences and leveraging analytics to drive strategic decision-making? Guardian is seeking a Customer Insights Analyst to join our Digital Solutions team supporting Self-Service and Benefit Technology initiatives. In this role, you will analyze customer and operational data to identify trends, improve digital adoption, ensure data accuracy, and provide recommendations that influence key business strategies. This is an exciting opportunity to help shape Guardian's digital future as we continue to invest in product innovation, customer experience, benefits administration, and broker technology. You Are • An analytical problem solver who can translate complex data into meaningful business insights and recommendations. • A strong communicator who can effectively present data findings and technical concepts to business stakeholders at all levels. • A self-starter who takes ownership of projects, prioritizes effectively, and thrives in a fast-paced environment. • A collaborative partner who enjoys working across Product, Engineering, Operations, and Business teams. • Passionate about data quality, process improvement, and delivering measurable business outcomes. • Knowledgeable in group benefits, insurance, benefits administration, SaaS platforms, or related industries. You Will Data Analysis & Business Insights • Analyze self-service utilization, customer engagement, satisfaction, and integration data to identify trends and drive strategic business decisions. • Develop dashboards, reports, and visualizations that provide actionable insights into customer behavior, platform adoption, operational performance, and compliance metrics. • Establish, monitor, and report on key performance indicators (KPIs) related to utilization, data accuracy, operational efficiency, and digital adoption. • Partner with business leaders to define reporting requirements, communicate findings, and make data-driven recommendations. • Translate data trends into strategic opportunities that improve customer experience and business outcomes. Data Quality & Process Optimization • Audit data exchanges, integrations, APIs, and EDI transactions to ensure data integrity and identify discrepancies. • Collaborate with internal teams and external partners to troubleshoot data issues and improve reporting accuracy. • Develop and enhance processes, controls, and tools that improve the reliability and consistency of business reporting. • Identify opportunities to automate reporting and streamline data analysis processes. Cross-Functional Collaboration • Partner with Product, Engineering, Benefits Administration, and Digital Solutions teams to understand business needs and deliver analytical solutions. • Support Channel Managers and operational teams by providing custom reporting, trend analysis, and data-driven recommendations. • Present findings and recommendations to senior leadership to influence strategic priorities and investment decisions. • Collaborate with stakeholders to improve digital experiences, increase adoption, and support organizational goals. You Have Required Qualifications • Bachelor's degree in Business Analytics, Data Analytics, Information Systems, Statistics, Economics, Finance, Computer Science, or a related field. • 5+ years of experience in data analysis, business intelligence, reporting, or a related analytical role. • Experience working with large datasets and translating findings into actionable business insights. • Strong proficiency with Excel, SQL, and data analysis methodologies. • Experience building reports, dashboards, and visualizations using tools such as Tableau, Power BI, or similar platforms. • Excellent analytical, problem-solving, and critical-thinking skills with strong attention to detail. • Ability to communicate complex data concepts effectively to both technical and non-technical audiences. Preferred Qualifications • Experience within insurance, benefits administration, payroll, HR technology, or SaaS environments. • Knowledge of group benefits products and enrollment processes. • Understanding of EDI, API integrations, and enterprise data exchange processes. • Familiarity with regulatory requirements including ACA, COBRA, and benefits-related compliance standards. • Experience with Python and/or data transformation, extraction, and reporting tools. • Experience supporting product, customer experience, or digital transformation initiatives. Reporting Relationships • As our Customer Insights Analyst, you will report to the Digital Solutions leadership team and work closely with Product, Engineering, Self-Service, and Benefit Technology stakeholders. Location • This is a hybrid position requiring three days per week in the office. Preferred locations include Boston, MA; Bethlehem, PA; New York, NY (Hudson Yards); Stamford, CT or another Guardian office location. Travel • Up to 10% travel may be required. Salary Range: $103,450.00 - $169,960.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our compan