Data Analytics and Reporting Lead Subject Matter Expert (SME)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Data Analytics and Reporting Lead Subject Matter Expert (SME) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. The Data Analytics and Reporting Lead SME is a hands-on analytics leader responsible for establishing and operating reliable reporting, data governance, and performance-management capabilities for the contract. This role translates contractual, operational, and client requirements into governed metrics, automated reporting, executive insights, and sustainable processes. The role leads cross-functional analytics work, mentors team members, manages priorities and risks, and serves as a trusted advisor to contract and operational leadership. Your role in our mission Contract Delivery and Governance • Own the analytics and reporting workstream across the lifecycle, including solution design, build and implementation, transition to operations, stabilization, and continuous improvement. • Translate contract requirements, service-level agreements (SLAs), key performance indicators (KPIs), regulatory obligations, and client commitments into clear metric definitions, data rules, reports, dashboards, and evidence packages. • Establish reporting governance, including metric definitions, data ownership, source-to-report lineage, refresh schedules, validation controls, approval paths, exception handling, and change control. • Maintain a reporting inventory and delivery calendar that identifies business purpose, audience, source systems, frequency, owner, dependencies, and contractual due dates. • Partner with contract leadership to identify reporting risks, dependencies, data gaps, and decisions requiring escalation; recommend practical mitigation plans and track them through closure. Analytics, Reporting, and Technical Delivery • Collaborate with operations, technology, compliance, quality, finance, and client stakeholders to gather requirements and define decision-ready insights. • Architect and improve data pipelines, semantic models, SQL queries, automated workflows, reports, and Power BI or comparable business intelligence dashboards. • Build data-quality controls and reconciliation processes that confirm detail-level records align with KPI totals and contractual submissions. • Analyze trends, root causes, exceptions, capacity, workload, productivity, timeliness, and SLA performance; clearly distinguish observed facts from assumptions and recommendations. • Improve report reliability, refresh time, usability, and maintainability by reducing manual steps, duplicate logic, and unsupported one-off processes. • Publish and maintain clear documentation, including requirements, business rules, data dictionaries, standard operating procedures, test scripts, release notes, and user guidance. Leadership and Team Expectations • Lead projects and workstreams from intake through implementation, including scope, milestones, assignments, dependencies, testing, stakeholder communication, and post-implementation support. • Set clear expectations for quality, timeliness, documentation, and accountability; monitor commitments and address delivery risks early. • Provide functional leadership, coaching, peer review, and technical guidance to analysts and reporting partners, with or without direct-report responsibility. • Prioritize work based on contractual impact, operational value, risk, effort, and capacity; communicate trade-offs and escalate conflicts with recommended options. • Build an inclusive, accountable team environment where risks and assumptions can be challenged, defects become learning opportunities, and processes continuously improve. • Strengthen team capability through reusable standards, knowledge transfer, cross-training, backup coverage, and constructive feedback. • Lead effective meetings by clarifying purpose, driving decisions, documenting actions and owners, and ensuring follow-through. • Lead projects and workstreams from intake through implementation, including scope, milestones, assignments, dependencies, testing, stakeholder communication, and post-implementation support. • Set clear expectations for quality, timeliness, documentation, and accountability; monitor commitments and address delivery risks early. • Provide functional leadership, coaching, peer review, and technical guidance to analysts and reporting partners, with or without direct-report responsibility. • Prioritize work based on contractual impact, operational value, risk, effort, and capacity; communicate trade-offs and escalate conflicts with recommended options. • Build an inclusive, accountable team environment where risks and assumptions can be challenged, defects become learning opportunities, and processes continuously improve. • Strengthen team capability through reusable standards, knowledge transfer, cross-training, backup coverage, and constructive feedback. • Lead effective meetings by clarifying purpose, driving decisions, documenting actions and owners, and ensuring follow-through. Stakeholder and Executive Partnership • Serve as the primary analytics advisor for assigned DBO reporting areas, building trusted relationships with client, contract, operational, and technical leaders. • Translate complex findings into concise narratives, clear visuals, and actionable recommendat