Head of Business Analyst

Business Analysis • Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions. • Produce high-quality BA artifacts including BRDs, FRDs, user stories, process flows, data dictionaries, traceability matrices, and use cases. • Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders. • Translate regulatory and business requirements into functional specifications for technology delivery . Product and Platform Ownership • Own and maintain a prioritized backlog aligned to business and technology roadmaps. • Define clear user stories with acceptance criteria that engineering teams can execute effectively. • Support planning, refinement, review, and delivery governance to ensure timely and high-quality implementation. • Make prioritization decisions balancing business value, risk, scope, and delivery timelines Product Coverage • Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms. • Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender. • Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound. Stakeholder and Cross-Functional Collaboration • Act as the primary liaison between business SMEs, technology teams, QA, data, compliance, and leadership stakeholders. • Manage stakeholder expectations and communicate roadmap updates, risks, and dependencies proactively. • Partner with UX/UI teams to define customer and agent experience requirements. • Drive UAT planning, scenario design, and business sign-off cycles. Leadership and Governance • Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality. • Support governance, issue resolution, and decision-making across multiple workstreams. • Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness. Education & Experience • 10+ years of experience in life insurance business analysis or related product/platform roles. • Strong experience across life insurance products, including group life and credit life. • Proven ability to lead end-to-end requirements delivery, process modelling, and UAT. • Experience working with senior stakeholders and technology delivery teams in a complex environment. • Familiarity with Agile delivery practices and backlog ownership Technical Competencies • Life insurance product lifecycle: illustration, application, underwriting, policy issuance, servicing, claims, maturity/surrender • Product types: Term Life, Whole Life, Endowment, ULIPs, Group Life, Credit Life, Annuities, Riders • Actuarial concepts: sum assured, premium calculation, mortality tables, surrender values, bonus declarations • Reinsurance structures in life: quota share, YRT, co-insurance • Agent/broker distribution models, commission structures, and persistency management • Life insurance data concepts: in-force policies, lapse ratios, claims incurred, reserving, embedded value. • JIRA, Confluence, Azure DevOps, or equivalent Agile backlog tools • Process modelling: BPMN, Visio, Lucidchart, or equivalent • Ability to interpret SQL queries and insurance data models; writing SQL a strong plus • Familiarity with API/integration concepts (REST, SOAP) for policy admin system integrations • Life insurance core platforms: LifePro, FAST, OIPA, Majesco Life, or equivalent • MI/reporting tools: Power BI, Tableau, or equivalent — ability to validate data outputs Behavioral Competencies • Exceptional stakeholder management — comfortable presenting to C-suite and regulators • Strong facilitation skills for requirements workshops, design reviews, and refinement sessions • Ability to manage ambiguity and make prioritization calls in high-pressure, multi-team programmes • Structured written communication: clear BRDs, crisp user stories, executive-ready status updates • Coaching and mentoring junior BA team members Leadership Competencies • Drives Results: Drives operational performance and accountability for stable, high-performing services and timely issue resolution. • Builds Talent: Coaches and develops team members and strengthen organizational capability and succession readiness. • Collaborates and Influences: Influences senior technical and business stakeholders to drive alignment. • Thinks Strategically: Aligns technology operations priorities and investments with business and technology goals. • Demonstrates Accountability: Owns operational performance, risk, governance, and follow-through on actions. Champions Improvement: Drives a culture of automation, innovation, and continuous improvement.