HR Services Analyst

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The HR Services Analyst (Intermediate Professional level) uses developed professional expertise while resolving a variety of issues within a moderate scope. Responsible for the execution of all HR services and processing queries up to Tier 2. Responsible for assisting with Tier 3 queries and special projects. Responsibilities Life Cycle and System Updates • Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's • Leverages intermediate business process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs • Utilizes expertise to resolve a variety of moderately complex issues, and often acts as a resource to others. Escalates queries to the Supervisor as appropriate • Identifies trends and initiates process improvements with the manager or HRS project and services teams • Understands trade offs and when to escalate • Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process • Responsible for full region and global processes support • Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date • Handles sensitive and/or moderately complex queries • Pivots with ease when introduced to new HR Systems configurations; engages in system UAT • Provides standard and non-standard moderately complex reporting to HR stakeholders and line managers COE Process Expertise • Has an developed understanding of programs and COE processes • Able to answer COE type queries and guide line managers and employees to relevant information and escalates, if appropriate • Able to handle intermediate level COE process complexities Operational Excellence • Responsible for the knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library • Understands and executes on SLA and KPI's • Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines • Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements • Ensures data accuracy and integrity with all transactions, communications and stakeholder support Project Management • May support smaller projects or translation validation as needed Qualifications • Bachelor’s degree or equivalent work experience; 2+ years of related work experience preferred The targeted pay range for this position in the following location is / locations are: United States - Dallas Infomart Office DAI : 63,000 - 94,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program : An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form . Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or ab