IT Analyst Application

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary Supports the IT function in the implementation, maintenance, support, testing, and continuous improvement of SAP Supply Chain Management solutions, with primary focus on SAP Service Parts Planning (SPP). Works with business partners and IT teams to analyze requirements, troubleshoot application and integration issues, support change requests, and ensure reliable operation of business-critical SCM processes. What You Will Do : • Supports, maintains, and improves SAP SPP and SCM business processes, including SPP Planning Engine, Demand Capture, DRP and Deployment, SNC, CIF, Global ATP, Segmentation, Stocking/De-Stocking, Manage Demand, Forecasting, EOQ, and Safety Stock. • Performs root cause analysis of application, process, interface, and integration issues and recommends appropriate solutions. • Supports and improves existing SAP interfaces, functions, and integrated business processes. • Performs functional/component testing, manual unit testing, and integration testing to validate solutions against agreed business requirements. • Supports error analysis and resolution during testing and production support activities. • Follows established ITSM incident management processes and supports resolution of P2, P3, and P4 incidents. • Communicates with business partners to understand issues, assess business impact, explain resolutions, and coordinate with relevant support teams. • Performs end-to-end Change Request Management, including requirement gathering, preparation and review of functional requirement documentation, testing, implementation support, and required controls. • Ensures adherence to applicable governance and control requirements, including SOX compliance. • Collaborates with other application and technical teams to ensure successful integration across SAP SCM, ECC, APO, CRM, and EWM landscapes. • Contributes to the implementation, customization, maintenance, and continuous improvement of the Global Template / SCM Core Solution. • Ensures timely delivery of high-quality solutions and documentation. • Demonstrates strong analytical, problem-solving, communication, and interpersonal skills, with flexibility to support rotational shifts as required. Degree Requirement : Bachelor’s degree in Engineering (BE/B.Tech), or equivalent relevant experience where applicable. What You Have: : Core Application Systems Knowledge of major production application systems used to support supply chain and service parts planning processes, ability to apply functional knowledge of SAP SCM and SAP SPP in support, maintenance, testing, and implementation activities. Working Knowledge • Demonstrates functional knowledge of SAP SCM Procurement / Materials Management and related business processes. • Demonstrates knowledge of SAP SPP, including Planning Engine, Demand Capture, DRP, Deployment, Forecasting, EOQ, Safety Stock, and stocking/de-stocking processes. • Understands key business functions and services supported by SAP SCM applications. • Uses functional specifications, process documentation, support procedures, and Global Template documentation to troubleshoot and support applications. • Applies 3–5 years of relevant SCM/SAP functional experience to application support and improvement activities. Problem Solving Knowledge of approaches, tools, and techniques for recognizing, analyzing, and resolving application, operational, integration, and process problems; ability to apply structured problem-solving techniques to diverse support situations. Working Knowledge: • Performs structured root cause analysis for SAP SPP process, application, and interface issues. • Follows established problem reporting, incident management, and escalation procedures. • Analyzes P2/P3/P4 incidents and coordinates resolution with appropriate technical, functional, and business teams. • Evaluates business impact and identifies appropriate corrective or preventive actions. • Demonstrates analytical thinking and applies disciplined troubleshooting techniques to complex application issues. Application Design, Architecture Knowledge of SAP application design and functional solution principles: Ability to translate business requirements and process needs into appropriate functional solutions within the SAP SCM landscape. Working Knowledge: • Understands the functional architecture of SAP SPP and SCM solutions and their interaction with related SAP systems. • Participates in the evaluation and design of changes to existing SAP SCM/SPP functionality. • Understands dependencies between business processes, application functionality, interfaces, master data, and integration components. • Contributes to functional solution design while considering performance, reliability, integration, security, and Global Template standards. • Understands the implications of solution changes across integrated systems and business processes. System Testing: Knowledge of system and software testing, ability to plan, execute, document, and support functional, unit, and integration testing to ensure quality throughout the application life cycle. Working Knowledge • Executes assigned functional/component and unit testing against agreed business and functional requirements. • Performs manual unit and integration testing for new functionality and change requests. • Documents test results, defects, issues, and supporting evidence in accordance with established processes. • Support