IT Business Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Job Description: We are seeking an experienced IT Business Analyst to design, architect, and continuously improve our enterprise subscription billing systems across Services, Software, and Hardware offerings. This strategic role requires a blend of technical expertise, business acumen, and collaborative leadership to drive our subscription & services revenue transformation initiatives. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. Requirements & Design • Gather and analyze business requirements for subscription/services billing processes and systems • Design functional specifications and technical architecture for enterprise subscription management solutions • Create detailed process flows, data models, and system integration designs • Define business rules and logic for subscription lifecycle management (provisioning, renewals, upgrades, cancellations) Configuration & Implementation • Configure and customize subscription billing platforms to meet business requirements • Manage configuration changes across development, testing, and production environments • Design and implement pricing models, billing schedules, and revenue recognition rules • Develop integration specifications between billing systems and upstream/downstream applications (ERP, CRM, order management) Testing & Quality Assurance • Develop comprehensive test strategies and test cases for subscription billing scenarios • Coordinate user acceptance testing (UAT) with business stakeholders • Validate data integrity, billing accuracy, and system performance • Troubleshoot issues and coordinate resolution with technical teams Training & Deployment • Create training materials and documentation for end-users and support teams • Conduct training sessions for business users on new features and processes • Lead deployment activities and coordinate go-live support • Develop runbooks and knowledge base articles for operational support Collaboration & Leadership • Partner closely with IT Value Squads on strategic subscription initiatives • Work with Support and Development teams on tactical enhancements and issue resolution • Serve as subject matter expert on subscription billing processes and systems • Facilitate cross-functional workshops and design sessions • Communicate project status, risks, and recommendations to stakeholders Key Qualifications For consideration, you must bring the following minimum skills and experiences to our team: • 6-8 years of experience in IT business analysis, with focus on billing, subscription management, or revenue systems • Proven track record of implementing enterprise subscription billing solutions • Experience with full project lifecycle: requirements gathering through deployment • Strong background in enterprise IT systems integration Technical Skills • Deep understanding of subscription business models and recurring revenue operations • Experience with subscription billing platforms ( Zuora, Stripe Billing or Salesforce RCB or Right Rev Revenue Recognition application preferred) • Knowledge of billing processes: invoicing, payment processing, revenue recognition, collections • Familiarity with integration technologies (APIs, middleware, data mapping) • Understanding of data management principles and SQL basics Business & Analytical Skills • Strong requirements elicitation and documentation capabilities • Excellent analytical and problem-solving skills • Ability to translate business needs into technical specifications • Experience with process improvement methodologies (Lean, Six Sigma, Agile) • Financial acumen related to revenue recognition and subscription metrics Soft Skills • Outstanding communication skills (written and verbal) • Proven ability to work effectively with cross-functional teams • Strong stakeholder management and influencing capabilities • Self-motivated with ability to manage multiple priorities • Detail-oriented with commitment to quality and accuracy . Education Preference • Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, Computer Science, or related field • Accounting or Finance degree strongly preferred for revenue recognition expertise • Master's degree in Finance, Accounting, MBA, or MS in Information Systems is a plus • Relevant professional certifications highly valued Preferred Qualifications • Experience with SaaS or subscription-based business models • Certifications in relevant platforms (Zuora Certified, Salesforce CPQ, etc.) • Knowledge of revenue recognition standards (ASC 606, IFRS 15) • Experience with Agile/Scrum methodologies • Background in enterprise software, hardware, or IT services industries • Familiarity with order-to-cash processes • Experience with data analytics and reporting tools #LI-MR2 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!