IT Operations Analyst IV

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The IT Operations Analyst IV role responsible for supporting day-to-day technology operations, asset management, reporting, process governance, and administrative activities within a fast-paced warehouse environment. Working as part of a team of approximately 14 employees, the successful candidate will combine advanced technical knowledge with strong analytical, organizational, and documentation skills to improve operational visibility, data accuracy, service delivery, and process consistency. Key Responsibilities • Support daily IT operations and administrative activities in a high-volume warehouse environment, ensuring priorities, Service Now requests, and operational deliverables are completed accurately and on time. • Utilize Service Now to create reports/ process ticket management • Manage hardware asset lifecycle activities, including receiving, inventory control, asset tracking, deployment, transfers, audits, reconciliation, recovery, and disposal. • Develop, maintain, and enhance Power BI dashboards and reports that present operational performance, inventory status, service metrics, trends, exceptions, and key performance indicators. • Use SCCM to support device inventory, collections, software deployment, compliance monitoring, reporting, and troubleshooting. • Administer and monitor Absolute Agent capabilities to support endpoint visibility, device tracking, compliance, and asset recovery requirements. • Create, update, and govern process documentation, standard operating procedures, work instructions, knowledge articles, and operational reference materials. • Maintain organized and current content in Confluence, including team procedures, process maps, support documentation, and knowledge repositories. • Analyze operational data, identify gaps or recurring issues, and recommend practical improvements that increase efficiency, accuracy, and control. • Coordinate work across internal teams, warehouse personnel, vendors, and other stakeholders to resolve issues and meet service-level expectations. • Support periodic physical inventory counts, audits, quality reviews, and reconciliation activities, investigating discrepancies through to resolution. • Prepare status reports, meeting materials, action logs, trackers, and other administrative documentation for operational and leadership review. • Assist with projects, process changes, technology rollouts, and continuous improvement initiatives, including schedule, risk, issue, and action tracking. • Promote adherence to security, safety, data-handling, and asset-management policies and procedures. • Provide guidance and knowledge sharing to team members and act as a senior operational resource when complex issues arise. Required Qualifications • Five or more years of progressive experience in Service Now, hardware asset management, endpoint support, technology logistics, or a related discipline. • Advanced hands-on experience with Service Now, Power BI, including data modelling, dashboard development, visualization, data validation, and report maintenance. • Strong experience with IT Asset Management (ITAM) practices and controls across the hardware lifecycle. • Service Now IT service management (ITSM)/ IT Infrastructure Library (ITIL) Certification • Proven experience using Microsoft SCCM for endpoint management, inventory, reporting, software distribution, or compliance activities. • Practical experience with Absolute Agent or a comparable endpoint visibility and recovery platform. • Strong proficiency with Confluence and the development of clear process documents, standard operating procedures, work instructions, and knowledge articles. • Excellent analytical and problem-solving skills, with close attention to data quality and operational detail. • Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. • Demonstrated ability to prioritize multiple assignments, meet deadlines, and adapt quickly in a fast-paced environment. • Strong proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, PowerPoint, and Teams. Preferred Qualifications • Post-secondary education in Information Technology, computer science, business operations, supply chain, or a related field, or an equivalent combination of education and experience. • Project management experience or formal project management training is considered an asset. • Experience supporting IT operations in a warehouse, logistics, distribution, or other high-volume environment. • Experience partnering with vendors and cross-functional technology or business teams. • Technical Certificate A+ • Experienced troubleshooting/ Imaging/ repairing/ warranty validation Work Environment • This role operates in a fast-paced warehouse setting and requires regular collaboration with a team of approximately 14 employees. The position balances desk-based reporting, documentation, coordination, and administrative work with operational support on the warehouse floor. The successful candidate must be comfortable managing changing priorities