IT Solution Analyst

Responsibilities • Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system. • Responsible for data extractions for Power BI usage. • Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform. • Responsible for creating and maintaining technical documentations throughout the project lifecycle. • Ensure service requests and incidents are resolved within SLAs. • Perform study and implementation of new IT solutions to the business in a timely and quality manner. • Provide guidance on other team member on newly implemented solution. • Manage projects as assigned from time to time. • Participate in the testing, training, implementation and post-implementation support for the projects. • Investigate and resolve technical issues encounter by users. • Work with IT vendors for application maintenance and technical services. • Ad hoc duties assigned by Senior Manager. Requirements • Bachelor’s degree in Computer Studies, Information Technology or equivalent. • 3 to 5 years of experience in Integrations and digitalization project. • Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.). • Experience in Crystal Report, Jasper Report, SSRS or any other reporting services. • Excellent in SQL command, data analysis and database design. • Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage. • Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems. • Good understanding of the Software Development Lifecycle (SDLC) and Project Management. • Strong analytical skills, problem-solving skills and communications skills. • Effective communication skills / interpersonal understanding. • Fluent in English (verbal and written).