Lead Analyst - Business Data Services 4C

Lead Analyst, Intelligent Data Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Tax teams run on deadlines, data, and judgment. Behind every filing, provision, and indirect tax return is an operation that has to work every period, across jurisdictions, with an audit trail. At Genpact, you’d help build and run the technology that keeps that operation accurate, compliant, and moving. You’d work alongside AI agents and the people who know the work best. Genpact (NYSE: G) is the Agentic Operations company , where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises, grounded in decades of operating core business processes at scale. AI agents bring speed and precision, our people bring judgment, and together they deliver outcomes clients can measure. About the role We are seeking an experienced Senior Business Analyst and Scrum Master with a strong background in Tax Technology platforms, spanning tax data and ERP integration, indirect tax determination, tax provision, compliance and filing workflow, and tax reporting systems. The ideal candidate has owned delivery end to end, from ideation and requirements through design, development, testing, production deployment, and ongoing maintenance, within an Agile delivery model. You will work closely with Tax, Finance, Technology, and business stakeholders to define requirements, manage Agile delivery, and keep tax platforms compliant, well governed, and production-ready through every filing cycle and regulatory change. Responsibilities Business Analysis – Tax Operations Technology • Gather and document business and functional requirements for tax platforms, including indirect tax (VAT/GST, sales and use) determination, tax provision, compliance calendars, filing and payment workflow, and audit and notice management • Translate tax regulatory requirements (for example ASC 740/IAS 12, OECD Pillar Two, and local e-invoicing and digital reporting mandates) into clear system requirements and user stories for developers • Partner with Tax, Finance, Accounting, and Technology teams to define workflows for data extraction from ERP and sub-ledgers, tax code mapping, return preparation, review and approval, and period-end close • Produce BRDs, functional specifications, process flow diagrams, data mapping documents, and UAT test scripts • Apply hands-on SQL, data modelling, and data mapping skills across tax data such as transaction-level tax codes, jurisdiction and rate tables, provision workpapers, and reconciliation and remediation data • Conduct gap analysis, impact assessments, and solution design walkthroughs with business and technology stakeholders Scrum Master & Agile Delivery • Own end-to-end Agile delivery for the Tax Operations Technology workstream(s), including backlog grooming, sprint planning, daily stand-ups, sprint reviews, and retrospectives • Manage the product backlog with the Product Owner; write and refine user stories, acceptance criteria, and Definition of Done • Track team velocity, proactively remove impediments, and report delivery status to stakeholders and steering committees • Coordinate cross-functional sprint teams (developers, QA, data engineers, and business stakeholders) across the full SDLC • Plan sprints around fixed tax calendars, such as filing deadlines and quarter-end and year-end close, and regulatory effective dates • Champion continuous improvement of Agile practices, ceremonies, and tooling (JIRA/Confluence or equivalent) Delivery Lifecycle Ownership: Ideation to Production & Maintenance • Lead requirements discovery and solution ideation workshops with tax, finance, and compliance stakeholders • Own solution design walkthroughs, coordinate development and QA cycles, and manage UAT planning and sign-off • Support release management, deployment planning, and production go-live activities • Manage post-production support, including defect triage, enhancement requests, rate and rule updates, minor releases, and ongoing platform maintenance • Maintain traceability across requirements, test cases, and defects throughout the full tax technology lifecycle Qualifications we seek in you Minimum qualifications • Bachelor’s degree in Computer Science, Finance, Accounting, Business, or a related field • Minimum 6–10 years of experience as a Business Analyst, including at least 3+ years also functioning as a Scrum Master or Agile delivery lead • Proven experience on Tax Technology or Tax Operations platforms, covering at least one of indirect tax, tax provision, or tax compliance and reporting • Demonstrated end-to-end delivery experience across the full lifecycle: ideation, requirements, design, build, test, production deplo