Lead Data Analyst

As an analyst in CX, you will: • Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives. • Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes. • Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value. • Visualize data and tell compelling stories that influence decisions and drive action. • Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights. • Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value. Strong candidates will demonstrate an ability to: • Thrive in ambiguity and adapt quickly to changing priorities. • Translate business objectives into analytical approaches and actionable recommendations. • Influence stakeholders through data, critical thinking, and strong communication. • Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes • Learn new tools and techniques in a rapidly evolving analytics environment. • Maintain high standards for analytical rigor, data quality, and collaboration. Core Responsibilities : • Lead Analytic Engagements & Business Solutions • Manage & Validate Data Assets • Deliver Advanced Insights & Recommendations • Drive Reporting, Measurement, & Process Improvement • Develop Analytics Capability & Strategic Partnerships • Mentor peers and advance the overall skill of the Data and Analytics Department Qualifications • Minimum of five years related work experience. • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. • Experience with Python, SQL, and Data Visualization Required Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.