Operations Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 11/18/2026. What You'll Be Doing & Why It Matters The Resource Management team is responsible for managing the staffing life cycle globally for services engagements. Resource Managers source and allocate consultants across Services roles by monitoring, validating, and routing resource requests, focusing on increasing internal resource utilization and driving customer success. Resource Managers drive alignment between collaborators (Portfolio Delivery Leaders, Delivery Competency Leaders, Account Partners, etc. ) to staff customer engagements efficiently and strategically. We are looking for someone with 3+ years of experience in a Resource Management or workforce planning role who has analytical, problem-solving, and communication skills to balance dynamic operational priorities. This role will see the Senior Analyst take ownership of an Operating Unit, which includes building proactive relationships with stakeholders, coordinating with cross-functional teams, and interpreting the region's Demand vs. Supply, bench, risks, and operating position. Core Responsibilities & Scope • Pipeline & Opportunity Analysis: Lead comprehensive reviews of upcoming deal pipeline, renewals, closures, and role requirements to assess start-date feasibility against capacity and identify demand risks early. • Assignment Planning & Strategic Alignment: Proactively map named resources and suggested alternatives against complex project skill profiles, balancing delivery success, utilization, and consultant growth. • Data Hygiene & Integrity: Maintain governance across Resource Requests, validating status, role timelines, and skills to ensure project roles are staffed on time with the right talent. • Capacity & Skills Intelligence: Maintain a strong understanding of internal resource availability, domain expertise, skills profiles, and individual career development goals. • Capacity Shortfalls & Alternative Sourcing: Autonomously identify capacity bottlenecks and skill shortfalls; evaluate and engage global alternatives, cross-region sharing, or Subcontracting. • Resource Allocation & Conflict Resolution: Manage assignments, backfills, and roll-offs; structure data and evaluate trade-offs to resolve competing resource needs between projects. • Narrative & Insight Delivery: Support analytical work-streams to translate operational metrics into actionable insights for Services Management, producing high-impact narratives on Bench, Utilization trends, and Capacity gaps. • Operational Staffing Cadences: Centralize, prepare, and lead regional staffing meetings with Services Management to align on priorities and risk, in order to execute against open requests. Present recommendations clearly and challenge assumptions constructively to unblock allocations. • Creative Utilization Optimization: Drive team utilization by developing creative solutions—such as shadowing, fractional allocations, and up-skilling placements—to staff projects when availability is constrained. • Workflow Optimization: Evaluate existing workflows, tools, and handoffs; identify operational bottlenecks and propose structured improvements to optimize team efficiency. • Peer Mentorship & Knowledge Transfer: Act as an informal mentor and operational resource for newer analysts, assisting with onboarding, tool best practices, and day-to-day guidance. Minimum Requirements • Stakeholder Management & Communication: Strong relationship-building skills with the ability to communicate transparently, handle difficult conversations constructively, and align project leaders. • Process Improvement & Innovation: A proactive mindset for identifying workflow inefficiencies and experimenting with new ways of working and automation to reduce manual effort. • Digital & Tech Fluency: Experience applying analytical tools and modern productivity technologies (including AI workflows) to accelerate routine tasks, improve data hygiene, and streamline reporting. • Analytical Problem Solving: Ability to take ownership of complex operational problems, structuring data and analysis to propose practical, actionable solutions. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, incl