About this role
Client Management & Account Growth • Act as the main point of contact for a portfolio of clients
• Build strong, long-term relationships with key stakeholders
• Grow accounts by finding upsell and cross-sell opportunities (new budgets, geos, products)
• Pitch new ideas, tests, and growth plans proactively
• Support new business: pitches, onboarding, and turning test budgets into long-term partnerships
Client Communication
• Run regular check-ins, performance reviews, and QBRs
• Align with clients on goals, KPIs, budgets, and expectations
• Explain performance results in a clear and simple way
• Handle negotiations, escalations, and difficult conversations with confidence
• Build trust through transparency and consistency
Performance Oversight
• Stay on top of how your accounts perform (not organic, no Google or Meta Ads)
• Work with the AdOps team on campaign strategy, optimizations, and A/B tests
• Turn performance data into insights and recommendations for clients
• Prepare client-ready reports and presentations with support from AdOps
AI & Efficiency
• Use AI tools to speed up reporting, client communication, and meeting prep
• Continuously look for smarter and faster ways of working
• Experience in account management, client success, sales, or business development (must-have)
• Strong sales mindset with the drive to grow revenue and close opportunities
• Proactive, go-getter attitude: you take initiative and don’t wait to be told
• Excellent communication and presentation skills
• Very good English skills (written & spoken)
• Confident building relationships with senior stakeholders
• Comfortable discussing numbers and KPIs
• Experience in performance marketing / user acquisition is a plus
• Interest in or experience with AI tools
• Ability to manage multiple clients and priorities at the same time
• Results-oriented, resilient, and full ownership of client success
Description from Flat Rock Technology's public careers feed, reproduced so you can read the role here. Apply on the company's own site; RealAnalystJobs never submits anything for you.
