Platform System Analyst

Key Objective • Requirements Analysis: Lead end-to-end business and system requirements analysis for the CRS platform — translating complex insurance workflows into clear, structured specifications that the development team can act on. • Agile Facilitation: Serve as Scrum Master for the CRS feature team, facilitating all Agile ceremonies, coaching team members on Agile principles, and continuously improving delivery flow. • PO Collaboration: Work in close partnership with the Product Owner to ensure the backlog is well-refined, stories are analysis-ready, and sprint goals are clearly understood by all team members. • Stakeholder Engagement: Bridge the gap between business stakeholders and the development team — eliciting requirements, managing expectations, and ensuring delivery outcomes align with business intent. • Impediment Resolution: Proactively identify, escalate, and resolve impediments that block the team from delivering value, fostering a culture of continuous improvement and psychological safety. • Quality & Delivery: Support quality outcomes by ensuring acceptance criteria are well-defined, test cases are traceable to requirements, and UAT is planned and coordinated effectively. • Documentation: Maintain up-to-date and accurate system analysis artefacts — process maps, use cases, data flow diagrams, and functional specifications — that serve as the team’s source of truth. • Continuous Improvement: Champion retrospective outcomes and drive actionable improvements to team processes, tooling, and ways of working across each sprint cycle. Major Duties and Responsibilities System Analyst Responsibilities • Understand Chubb's commercial insurance business workflows and translate them into detailed system and functional requirements across all CRS domains — policy, quoting, claims, payments, documents, and the agent portal. • Conduct structured requirements elicitation sessions with business stakeholders using interviews, workshops, process mapping, and gap analysis techniques. • Produce high-quality analysis artefacts including business requirements documents (BRDs), functional specifications, use cases, data flow diagrams, and process maps. • Collaborate with the Product Owner to author well-formed user stories with clear, testable acceptance criteria ready for sprint planning. • Analyse and assess the impact of proposed changes on existing systems, identifying integration touch points, data dependencies, and downstream risks. • Support UAT planning and execution — coordinate with business users, validate test scenarios against requirements, and track defects to resolution. • Serve as the primary analytical liaison between business stakeholders and the engineering team, clarifying requirements and resolving ambiguities throughout the sprint cycle. • Maintain and version-control analysis artefacts in Confluence, ensuring documentation remains current and accessible to all team members. Scrum Master Responsibilities • Facilitate all Agile ceremonies for the CRS feature team — daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives — ensuring they are purposeful, timeboxed, and outcome-driven. • Coach and mentor team members and stakeholders on Agile values, Scrum principles, and best practices, fostering a culture of self-organisation and continuous improvement. • Work closely with the Product Owner to ensure the product backlog is healthy, well-prioritised, and that upcoming stories are refined and ready for development. • Proactively identify and remove impediments — whether process, technical, or organisational — that hinder the team’s ability to deliver. • Track and communicate sprint metrics including velocity, burndown, and sprint goal progress to the team and stakeholders. • Protect the team from external interruptions and scope creep during active sprints, redirecting requests through the appropriate backlog process. • Drive retrospective actions to completion and measure the effectiveness of process improvements over time. • Support the team’s Agile maturity journey and contribute to wider delivery practice improvements across the platform team. Reporting Relationships Reports to: Platform Delivery Manager Works closely with: Product Owner (CRS Feature Team) Skills and Qualifications • Bachelor's degree in Information Systems, Computer Science, Business Analysis, or a related field. • 6 or more years of experience in a System Analyst or Business Analyst role, with demonstrated Scrum Master responsibilities in recent positions. • Proven track record of owning analysis artefacts end-to-end — from requirements elicitation through to UAT sign-off — in an enterprise software delivery environment. • Hands-on experience facilitating Agile Scrum ceremonies and coaching teams on Agile practices. • Strong proficiency in requirements elicitation techniques — process mapping, use case modelling, gap analysis, and stakeholder workshops. • Experience in the insurance industry (commercial lines, policy administration, claims, or payments) is highly advantageous. • Excellent written and verbal communication skills; able to document complex requirements clearly and present them to both technical and non-technical audiences. • Ability to work independently and collaboratively in a cross-functional team spanning business, engineering, QA, and architecture. • Strong organisational skills with the ability to manage multiple analysis streams concurrently across CRS product domains. • Proficiency in Agile project management and collaboration tools — Jira, Confluence, and similar platforms. • Scrum or agile certifications preferred: CSM, PSM I/II, CSPO, or CBAP. • Familiarity with software development lifecycle (SDLC) and the ability to engage meaningfully with developers and architects on technical trade-offs. • Ability to adapt quickly in a fast-paced, dynamic environment with evolving priorities.