Policy Servicing Analyst

Summary Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements. Key Task & Accountabilities • Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including: • Liaise and coordinate with superior and IT or system support. • Assist superior in participating project meeting. • Assist superior in prepare system/business requirement and business process review. • Prepare test script and Perform User Acceptance Testing, • Prepare sign off document from stakeholder. • Prepare implementation sign off document. • Assist superior to monitor the result. • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given. • Review and recommend measure to improve the existing process and system. • Perform data analysis and presentation to support business decision. • Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis. • Establish and update guidelines, working instructions and standard operating procedures. • Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned. • Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded. Qualifications/ Experience • Bachelor Degree in Business Administration or equivalent • At least 3 – 5 years’ experience in Insurance Industry • Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.