Procurement Operations Analyst, Americas

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: DePuy Synthes is recruiting for a Analyst Procurement Operations, located in Bogota, Colombia. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. JOB DESCRIPTION The Procurement Operations Analyst will support Regional Service Delivery by executing defined Source-to-Pay services for business users and suppliers. The role processes requests, resolves inquiries, maintains accurate documentation and data, supports preferred buying channels, and contributes to service performance in support of Global Services, One Procurement, and enterprise business priorities. The Analyst serves as a front-line representative of Procurement Operations and works directly with requestors, suppliers, category teams, Finance, Accounts Payable, master data, Technology, and other functions. The role requires strong customer service, attention to detail, systems proficiency, analytical thinking, compliance discipline, and appropriate escalation judgment. KEY RESPONSIBILITIES · Process assigned Procurement Operations requests accurately and within defined service levels, procedures, approval requirements, and regional business rules. · Support services such as requisition and purchase-order creation or modification, buying-channel guidance, supplier onboarding and maintenance coordination, catalog support, contract-process handoffs, invoice or transaction troubleshooting, and procurement inquiry resolution, based on assigned scope. · Validate request completeness, business justification, coding, approvals, supplier information, supporting documentation, and policy alignment before completing or routing work. · Respond to users and suppliers through approved service channels, provide clear guidance, maintain timely follow-up, and document case status and resolution accurately. · Investigate routine workflow, access, supplier, catalog, transaction, or system issues and coordinate with Procurement, Finance, Accounts Payable, master data, Legal, Technology, or other teams when cross-functional support is required. · Monitor assigned queues, aging, deadlines, data quality, and service commitments; escalate urgent, sensitive, high-risk, out-of-policy, or complex matters with a concise fact base and actions taken. · Prepare routine operational reports and use data to identify trends, repeat issues, quality gaps, and opportunities to improve service and user experience. · Follow procurement policy, delegation of authority, segregation-of-duties requirements, privacy, information-security, documentation, records, quality, and applicable regulatory expectations. · Participate in process mapping, root-cause analysis, procedure updates, system testing, training, deployment, and continuous-improvement initiatives. · Build knowledge of procurement processes, business requirements, systems, supported geographies, buying channels, and supplier needs. · Integrate Leadership Imperatives into customer service, teamwork, learning, and day-to-day decision making. QUALIFICATIONS Education · Bachelor's degree or equivalent university degree in Supply Chain, Procurement, Business, Finance, Operations, Engineering, Analytics, or a related field is preferred. · Equivalent relevant experience may be considered in accordance with local requirements. Experience and Skills Required · Typically 1 to 3 years of experience in procurement, purchasing, shared services, supply chain, finance operations, master data, customer operations, or a related environment. · Strong attention to detail, organization, prioritization, and follow-through. · Strong written and verbal communication, customer-service, collaboration, and problem-solving skills. · Ability to work with structured workflows, multiple priorities, service levels, and changing business needs. · Working proficiency in Microsoft Excel and standard collaboration and productivity tools. · Learning agility, integrity, confidentiality, and sound escalation judgment. Preferred · Experience with SAP Ariba, SAP, Coupa, ServiceNow, ticketing tools, contract applications, Power BI, or comparable enterprise platforms. · Understanding of Source-to-Pay processes and procurement controls. · Shared-services, Glob