Professional, Billing & Pricing Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations. Key Responsibilities • Operations Management: • Manage billing, pricing, and reconciliations with high accuracy and compliance. • Analyze vendor pricing, contracts, and financial data to resolve discrepancies. • Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations. • Own high-priority and complex vendor/reseller issues and drive resolution. • Maintain data integrity across systems, regions, and stakeholders. • Support pricing decisions, validations, and approvals. • Reporting & Analytics: • Generate scheduled and ad-hoc reports across multiple regions. • Leverage advanced Excel, reporting tools, and automation for data analysis. • Build dashboards, templates, and reporting solutions. • Analysis of large datasets and provide data comprehension • Translate business requirements into actionable insights and reporting outputs. • Process Improvement: • Identify operational risks, inefficiencies, and improvement opportunities. • Drive automation and continuous improvement initiatives. • Participate in cross-functional projects to improve productivity and service quality. • Escalation & Issue Management: • Investigate and resolve escalated issues through detailed analysis. • Collaborate with global teams to ensure timely resolution of business-impacting issues. • • Subject Matter Expertise: • Maintain process documentation and ensure adherence to SOPs. • Provide guidance, training, and onboarding support to team members. • Act as a key point of contact for process-related queries. Required Qualifications • Bachelor’s degree in Finance, Business, Analytics, or related field. • 3–5+ years of experience in billing, pricing, financial operations, or reporting. • Advanced Excel skills (pivot tables, formulas, macros). • Strong analytical, problem-solving, and stakeholder management skills. • Experience with reconciliations, financial data, and vendor operations. Preferred / Good-to-Have Skills • SQL, Python, and data analysis capabilities. • Power BI or similar BI/visualization tools. • Experience with automation tools (Power Automate, VBA, RPA tools like UiPath). • Exposure to AI/ML or intelligent automation in reporting/operations. • Experience in Cloud Products and Vendors – Billing and Pricing • Experience with CRM, ERP, or financial systems. Key Competencies • Data-driven decision-making • Strong attention to detail and accuracy • Collaboration and stakeholder engagement • Continuous improvement and automation mindset