Program Analyst

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Confidential Public Trust/Other Required: Other Job Family: Program Delivery and Execution Job Qualifications: Skills: Agile Methodology, Agile Tools, Business Analysis, Deliverables Management, Process Improvements Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: GDIT is seeking a Program Analyst to support a mission-critical Agile Tools, Licensing and Shared Services (ATLAS) at the Centers for Medicare & Medicaid Services (CMS), to deliver secure and reliable digital services. NOTE: This position is contingent upon contract award, projected in January 2027. The Program Analyst will provide day-to-day program, analytical, administrative, and specialized financial support while helping advance technology modernization and service-delivery initiatives. You’ll collaborate with application teams, program leadership, and government stakeholders to define requirements for enterprise tools, DevOps capabilities, and CI/CD pipeline services. You’ll assess current development and delivery processes, recommend future-state workflows, support application onboarding and process standardization, and report metrics related to tool adoption, pipeline usage, and service performance. MEANINGFUL WORK AND PERSONAL IMPACT: • Elicit, analyze, validate, and document requirements from application teams, government stakeholders, and other program participants for enterprise tools, DevOps capabilities, and CI/CD pipeline services. • Assess current-state application development and delivery processes to identify gaps, risks, dependencies, inefficiencies, and bottlenecks. • Define and document future-state workflows, process improvements, implementation approaches, and technology adoption plans. • Translate business, operational, and technical needs into user stories, acceptance criteria, use cases, and prioritized backlog items in Jira or similar tools. • Facilitate requirements-gathering sessions, stakeholder interviews, process reviews, and workflow-design discussions. • Support technology and tool-selection activities by documenting use cases, evaluation criteria, findings, and recommendations. • Assist application teams with onboarding to enterprise tools, DevOps services, and CI/CD pipelines. • Develop and maintain standardized onboarding processes, procedures, templates, trackers, workflows, and supporting documentation. • Define, track, analyze, and report metrics related to tool adoption, pipeline usage, onboarding progress, service performance, and process effectiveness. • Create dashboards, spreadsheets, status reports, presentations, and other materials that communicate program performance, risks, trends, and progress. • Perform administrative and analytical tasks in support of contract requirements and daily PMO operations. • Support the management, tracking, analysis, and reporting of program data, deliverables, action items, and personnel activities. • Help ensure compliance with internal procedures, contractual requirements, and applicable federal regulations. • Collaborate with program leadership, federal agency customers, government personnel, application teams, technical teams, vendors, and geographically dispersed stakeholders. • Participate in ad hoc analyses, special projects, and continuous-improvement initiatives. • Perform additional duties as assigned. WHAT YOU’LL NEED TO SUCCEED - REQUIRED: Clearance: Ability to obtain and maintain Public Trust Education: Bachelor of Arts or Bachelor of Science; an associate degree with two additional years of relevant experience may be considered. Experience: 5+ years of related experience in program support, business or requirements analysis, administration, operations, finance, technology delivery, or a related area. Technical Skills: • Experience eliciting, analyzing, validating, and documenting business, operational, and technical requirements. • Familiarity with DevOps concepts, CI/CD pipelines, software development and delivery workflows, application onboarding, and enterprise technology tools. • Experience supporting the evaluation, selection, onboarding, or adoption of DevOps and CI/CD tools. • Experience developing process maps, workflow diagrams, requirements traceability documentation, dashboards, and executive-level reports. • Ability to translate stakeholder needs into user stories, acceptance criteria, backlog items, workflows, and actionable implementation plans. • Experience using Jira or a comparable work-management platform to document and manage requirements, user stories, acceptance criteria, and backlog items. • Strong organizational, analytical, problem-solving, and time-management skills, with the ability to manage multiple actions, priorities, stakeholders, and deadlines. • Strong written and verbal communication skills, including the ability to interact program leadership, federal agency customers, government personnel, technical teams, vendors, and geographically dispersed stakeholders. • Ability to review documentation for completeness and accuracy, identify discrepancies, maintain detailed records, and track actions through completion. • Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams. Schedule/Hours: CMS business hours (9:00 AM–5:00 PM EST) for non-production support; on-call rotation for 24×7 production support Location: Remote (CONUS), with the ability to travel to CMS Headquarters in Bethesda, MD several times a year. Travel: Up to 10% GDIT IS YOUR PLACE: At GDIT, the mission is our purpose, and our people are at the center of everything we do. • Growth: AI-powered career tool that identifies career steps and learning opportunities • Support: An internal mobility team focused on helping you achieve your career goals • Rewards: Comprehensive benefits and wellness packages,