QA Analyst II

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Working closely with clients and colleagues, the Quality Analyst from Health and Welfare plays a key role in the examination of business and functional/ system requirements to ensure the Health and Welfare system implementation and maintenance activities meet the established standards of quality as well as reliability, usability and performance. You will be responsible to ensure that the system solution in place reflects client’s benefits. How you'll make an impact • Be aware of projects and their particularities, develop test scenarios, perform various quality assurance tests and ensure that systems respond effectively • Ensure the quality, the follow-up and the respect of the phases of test schedules, of the various tests • Carry on with post-implementation follow-ups to ensure stability and if need, collaborate with the stakeholders to prioritize and to follow-ups on the patches • Identify situations that may significantly affect the quality of deliverables, provide feedback to stakeholders and ensure that appropriate corrective actions are taken • Participate in the planning, organization and follow-up of projects deliveries so that the various quality assurance, implementation and experimentation tests respect the commitments • Identify opportunities to purchase, propose and recommend solutions to optimize and evolve processes and work methods • Review Business Requirements & System Specifications of client’s proposed solution Health and Welfare plan configuration, web set up, data conversion, payroll interface, carrier feeds, premium Billing etc.) • Execute configuration of the system through parameters • Develop and review test plans and expected results • Test system functionality and document results • Attend, participate and contribute to team meeting and client meeting • Work closely with the H&W Team Lead on communicating project progress and delivery About you - Minimum of 2 years of experience in a similar role - Bachelor’s degree in Business Administration, Mathematics, Finance, Statistics, Technology - Knowledge of Health and Welfare plans - Knowledge of automated testing tool (implement and use) and Project and Test Management Tools - Knowledge of tools, concepts and methodologies of QA - Facility to handle and manage multiple tasks simultaneously - Ability to commit to deadlines and deliver on a timely manner - Capability to take ownership and be accountable for assigned tasks - Excel working in a fast-paced, deadline-oriented project team environment - Demonstrate high problem solving and analytical skills - Excellent oral and written communication skills to share concepts and information to teammates and clients - Client satisfaction focus along with team-oriented work style - Enjoy system analysis/implementation/documentation/testing/programming - Proficient with Microsoft Word, Excel, and Access - Knowledge of SQL, VB Minimum Qualifications Education Major - Post secondary education, bachelor’s degree in Information Systems or Computer Science is preferred Degree - 1Bachelor 0Master Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)