Quality Analyst - Senior Executive-Business Process & Service Excellence -Quality Excellence

We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include: - Willingness to work overtime to complete assigned tasks - Rational approach aligned with process policies, not based on emotions - Dependability, punctuality, and no attendance issues - People-oriented with a collaborative mindset - Keen attention to detail and willingness to engage in client discussions - Proactive attitude toward operational improvements - Quality experience or SME experience is a plus - Basic knowledge in MS Excel is a plus - Conduct evaluations and data analysis to ensure quality standards are met - Collaborate effectively with cross-functional teams to identify areas for process improvement - Assist in developing and implementing action plans to enhance organizational processes - Participate in client discussions, providing insights and clarifications as needed - Support ongoing operational improvements to increase efficiency and effectiveness - Ensure all reports and documentation are accurate, timely, and compliant with policies - Work diligently to complete all assigned tasks, including overtime when necessary - Uphold strong work ethics, punctuality, and attendance standards - Use critical thinking to reason out issues based on process policies rather than emotions - Maintain a keen eye for detail to identify discrepancies or areas of concern - Communicate effectively with team members and clients, fostering a collaborative environment - Stay updated on organizational processes and quality assurance best practices - Contribute to a positive team environment with a people-oriented approach