Quality Analyst

Responsibilities: • Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met. • Expertise in VKYC audit and review process • Identify areas of improvement and provide actionable feedback to agents. • Prepare and share weekly/monthly quality reports. • Collaborate with training and operations teams to implement process improvements. • Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations. • Assist in updating quality guidelines and audit forms based on business needs. • Prepare dashboards and review performance metrics regularly. Skills & Requirements: • 1–3 years of experience in a QA role, preferably in fintech or banking. • Strong analytical and communication skills; fluency in Hindi and English is a must. • Graduation in any stream. • Attention to detail and a proactive approach to problem-solving. • Familiarity with QA tools, CRM systems, and dashboard preparation. • Strong knowledge of Excel is a must. • 7-day working shift with one Fixed week off.