Senior AI Platform Engineer

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn , X (formerly Twitter) , Facebook , and Instagram . Position Description: PAR is looking for a Senior AI Platform Engineer to be the technical cornerstone of our newly formed AI Platform team. You will design, build, and operate a production-grade, multi-tenant AI Platform on AWS using LLM orchestration services, tools and libraries, enabling engineering teams in PAR Restaurant group to build, deploy, and scale AI agents and agentic workflows that surface directly to customers. The ideal candidate is deeply technical with 7–8 years of hands-on ML/AI engineering experience, especially with building AI platform components, and equally effective as a communicator, team player and a collaborator. You write production code, define architectural standards, and can explain a policy-as-code framework, a RAG pipeline, and a team sprint plan with equal clarity. This is an ideal role for someone who is hands-on, obsessed with performance and scalability, and deeply experienced with productionizing multi-agent systems, from graph-based orchestration and real-time streaming to RAG pipelines and multi-model routing at production scale. Position Location: Gurugram / Jaipur, India (Hybrid) Reports To: Director of AI and Analytics What We’re Looking For: AI Platform Engineering – Core Orchestration & Runtime Build the PAR Restaurant AI Platform - a dual-purpose system that at build time gives product engineering teams the APIs, SDKs, tool registry, and knowledgebase services to author and deploy agents, and at runtime hosts those agents in production across all PAR product lines with multi-tenant isolation, security guardrails, content safety, governance, and compliance controls Design and build production-grade GenAI microservices (e.g. FastAPI) and stateful multi-agent workflows, including selection of the appropriate orchestration pattern (model-driven, graph-based etc.) based on auditability, latency, and complexity requirements of each agent class Design and operate an automated content ingestion pipeline that includes content upload, chunking, embedding model selection, vector storage, and OpenSearch Serverless indexing - exposing knowledgebase retrieval as a fully managed, self-service capability for all product teams AI Platform Engineering – Tooling & Developer Experience Build and maintain the platform APIs and developer tooling, including MCP-compatible tool interfaces, real-time streaming APIs (SSE / WebSocket), and agent configuration SDKs, that allow engineers to create, deploy, run, and observe multi-agent workflows with configurable guardrails and content safety controls per agent class Own internal AI SDK ergonomics for both audiences: agent-authoring engineers and application-backend engineers consuming the streaming invocation API Build and maintain the Platform Onboarding Copilot (Slack-integrated); produce clear, actionable technical documentation and architectural decision records (ADRs); present platform strategy to non-technical stakeholders Own the platform observability stack as a product, not an afterthought. Provides platform tools for engineers to fetch observability metrics, and distributed traces auto-provisioned on every agent deployment; an LLM eval suite (e.g. LangSmith, Ragas) that gates CI/CD on quality regressions; and per-tenant cost attribution with spend alerting giving every engineering team full visibility into their inference consumption Define quality bars and eval suites per agent class; no agent reaches production without a documented, passing score threshold, thereby establish evaluation as a first-class engineering discipline across the team Governance, Compliance, Multi-Tenancy Design multi-tenant isolation from day one, including namespace isolation, tenant_id injection, and policy-as-code enforcement ensuring there is no cross-brand data or context pollution. Own the policy-as-code library for PAR-specific policy sets covering PAR Restaurant product lines while ensuring platform compliance with SOC 2 Type II, PCI DSS, GDPR, and CCPA; author and maintain the GDPR deletion pipeline Define and implement content safety guardrails: grounding checks and content filtering mandatory for all customer-facing agents Act as the quality and cost-economics gatekeeper for all agents entering pre-production, such as running standardised eval suites, enforcing agent best practices, and validating inference cost-per-run against approved thresholds before any agent is cleared for production deployment Collaborate with DevOps (owners of CI/CD automation) through a well-defined infrastructure contract and build version promotion pipeline (e.g. GitHub Actions) Unleash your potential: What you will be doing and owning: 7–8 years of hands-on Machine Learning / AI Engineering experience, with at least 3 years focused on production GenAI or LLM systems Master's in Computer Science, Machine Learning, or a closely related field Demonstrated experience designing and building multi-tenant, production-grade ML platforms or developer-facing AI infrastructure Proven track record of shipping ML systems end-to-end, from architecture and deployment through to operational observability, eval pipelines, and cost management Technical Skills AWS (Deep): API Gateway, Amazon Bedrock AgentCor