Senior Analyst - Benefits Support Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence (GCoE) is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements, and improve speed to market. The GCoE supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCoE has grown into a team of approximately 12,000 employees across seven locations: Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru, and Pune, providing reliable, fast, and high-quality support to field staff. Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge, and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control, and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities. How you'll make an impact Responsibilities : Act as the primary point of contact for the branch (US onshore), providing comprehensive support. Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures. Ensure end-to-end support of the policy lifecycle services. Assume the role of Client Associate (~35 accounts) at the branch. Conduct end-to-end renewal activities as a US Health Insurance domain expert. Coordinate with internal operations teams to complete renewal activities on time. Handle queries effectively to minimize rework at the service center. Identify risks and issues and navigate them to successful resolution. Maintain strong time management and organizational skills. Foster a positive relationship with onshore branch staff to enhance the overall customer experience. Understand and complete renewal activities documentation, including: Census SBC SPD Carrier Proposals Enrollment Materials Contracts Certificates Policies Additional Responsibilities All other duties as assigned. About you Qualifications : Education Minimum Required Degree Bachelor’s Degree Preferred Degree Master’s Degree Certifications / Special Training US Health Insurance Domain certification preferred (e.g., ACSRL). Experience Graduate with 3-5 years of experience in the insurance domain. Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage. Knowledge, Skills and Ability (List the minimum knowledge, skills and ability required to perform the essential functions of the position) Advanced computer skills (Outlook, Word, Excel, PowerPoint). Interpersonal skills to foster strong relationships. Insurance domain knowledge. Proactive and self-reliant approach to problem-solving. Strong organizational and time-management skills. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)