Senior Analyst - Service Support Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview You’ll help keep service support running smoothly for your branch and clients. You’ll manage assigned books of business, support renewals, and help make sure customers get clear, timely answers. You’ll work closely with Client Service Managers and other colleagues, so service stays joined up and reliable. This role suits someone who likes structure, careful follow-through, and helping people get what they need. How you'll make an impact In this role, you’ll manage assigned books of business and help keep portfolio quality, renewals, SLA timings, and servicing tasks on track. You’ll be the main point of contact for assigned Client Service Managers and branches, so you’ll answer questions, manage expectations, and handle clarifications, exceptions, and handoffs with care. You’ll also support a team of 5 to 7 Client Service Managers at branch level. You’ll support the full policy life cycle, from pre-renewal activity through to post-renewal follow-up. You’ll join renewal reviews and client servicing discussions, help make sure policies are renewed on time, and keep service quality high. You’ll also keep accurate records, update process notes and job aids, and make sure SOPs, process flows, and compliance steps are followed. Just as importantly, you’ll look for ways to reduce repeat work and improve how the team supports customers. That could mean spotting bottlenecks, suggesting practical fixes, and sharing what works across the wider team. About you Here’s what you’ll bring to the role: You can explain technical and operational issues in simple, clear language. You can manage several tasks and deadlines at once. You can build working relationships with branches, Client Service Managers, producers, and partners. You can keep accurate logs, records, and service updates. You can follow SOPs, process flows, and compliance requirements. You can spot process gaps and suggest practical ways to improve them. You know, or you’re ready to learn, insurance products, client portfolios, and market changes. You like sharing knowledge and taking part in training. An insurance qualification would be a plus. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)