Senior Analyst, ServiceNow IRM

About Invesco As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. What's in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: • Competitive Compensation • Flexible, Hybrid Work • 30 days’ Annual Leave + Public Holidays • Life Insurance • Retirement Planning • Group Personal Accident Insurance • Medical Insurance for Employee and Family • Annual Health Check-up • 26 weeks Maternity Leave • Paternal Leave • Adoption Leave • Near site Childcare Facility • Employee Assistance Program • Study Support • Employee Stock Purchase Plan • ESG Commitments and Goals • Business Resource Groups • Career Development Programs • Mentoring Programs • Invesco Cares Job Description Who we are With over $2.5 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, thoughtful colleagues, and a global employer with social values, explore your potential at Invesco. Your Team Investment Services Operations provides global end to end middle to back-office support for trade management, portfolio operations and data management, reconciliation, corporate action, bank loans, fund services and reporting to support Invesco’s investment related activities. The team focuses to provide quality service with highly disciplined operations, to deliver responsive support for investment processes, new products and instruments, to be responsive to changing economic, regulatory and risk environments, to manage and deliver quality data in accordance with “SMART” data principles. Your Role The Senior Analyst, ServiceNow IRM (Integrated Risk Management) plays an important role in operational, administrative, and testing support for the IRM capabilities within ServiceNow. Working closely with the ServiceNow IRM Product Owner and broader Enterprise Risk Management (ERM) and Internal Audit (IA) teams, this role supports the maintenance, enhancement, and operations of IRM workflows used across ERM and IA. The role focuses on execution and coordination activities, ensuring effective platform usage and timely delivery of enhancements and issue resolutions. Platform Administration & Operations • Support the ongoing administration of ServiceNow IRM modules, including data updates, documentation management, and routine configuration checks. • Monitor user queries, troubleshoot issues, and escalate technical items to the platform team or Product Owner as appropriate. • User Support & Training Coordination • Assist in the preparation of user guides, training materials, and reference documentation. • Coordinate training sessions, gather user feedback, and monitor adoption. • Support end-users, ensuring consistent and accurate use of the platform. Testing & Quality Assurance • Execute defined test scripts for enhancements, workflow updates, configuration changes, and bug fixes. • Document test results, track defects, and ensure timely follow-up with technology teams. • Support user acceptance testing (UAT) coordination across ERM and IA teams. Change, Release, and Governance Support • Assist in the preparation of change requests and governance documentation. • Support the Product Owner in tracking backlog items, status, and delivery progress. • Maintain documentation and process maps of configuration standards. Reporting & Data Management • Prepare operational reports, dashboards, and metrics to support management oversight. • Assist with data validation and quality checks across ERM & IA processes. • Compile insights from usage data, testing results, and issue logs to support continuous improvement activities. Innovation & Automation Support • Identify repetitive tasks or manual steps that could be candidates for simplification or automation. The Experience You Bring • 2–4 years of experience in risk and/or audit technology operations, or platform administration (ServiceNow experience preferred but not required). • Exposure to risk or audit processes (e.g., control testing, risk assessments, issue management) is beneficial. • Familiarity with workflow tools, ticketing systems, or process mapping tools is advantageous. • Continuous improvement mindset and adaptability to change. • Strong attention to detail with excellent organization and time‑management skills. • Good analytical and problem‑solving skills, with the ability to follow defined procedures. • Clear communicator, comfortable supporting users and documenting processes. • Proficient in Microsoft Office and collaboration tools (e.g., Teams, SharePoint, Excel, CoPilot). • Proactive and eager to learn, with a strong interest in risk and technology‑enabled workflows. Academic requirements • Master’s degree in finance, Information Systems, Risk Management, or equivalent experience. • Interest in pursuing relevant certifications (e.g., ServiceNow) a plus. Working Conditions: Staggered shifts on rotational basis to provide global business coverage depending on project, assignment, or daily activities Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our w